“I have used Coles Online for 6 months out of need, between health and age etc, I am forced to used on line shopping...
Over the 6 months they are yet to get an order right!! I have spent hours on the phone to then, not only there 1800 number but to the store as well...
I have taken a loss of $$'s becouse it was easer to do then the fighting to get the items missed...
My last order I made some head way, or did I??
As always an ithem missing, on the phone and 1 hour later they said they would deliver the missing item...
now remember I orded the item payed for it as well as paying there delivery fee.....
so now they will send the missing item, but have billed me for the item and a second delivery fee!!!
a double dip of the money pot!!
I have got to ask, are they doing this so they can make the extra $$'s you spend to get items you should have got the first time...
My last work for coles shopping is DON'T!!!
Do Not shop with coles!!!”
“Never use the partnered delivery service! every time the driver has got lost and has no idea how to get to the nominated delivery address. Hardest part is the multiple drivers not speaking English, which then makes it impossible. Yet the Coles delivery truck has no issues what so ever!”
“Hard website but that's OK but more than half of order not delivered, but charged for. When I emailed they said check your invoice, I did but it's easy to know what you purchased and when none of your fruit and vegetables for a family turn up!”
“Missing products when you order a home delivery. When you ask them to send it to you, they simply say no because it's only one product and it doesn't cover the delivery fee. I can't trust a supermarket that doesn't give me what I pay for..”
“If I can't pickup 2 Small packs of Toilet paper for a staff of 9 after trying for a week.....now you you have it you won't sell it......I guess the trademen and ladies can just use the car park hose.....at Coles.”
“Customer care keep cutting me off or putting me back to the original message. I have a case number and have been waiting for 3 weeks for a responce. Business and consumer affairs have told me it is a police matter. I suspect Coles customer "care" are behaving this way because they know their staff are guilty.”
“Ordered online for a delivery to the hotel I was forced to Quarantine in. Was delivered to a private address with a photo. Not Door dash or Coles problem. Call centre overseas. Broken English. Very hard to understand. Coles Plus Priority online help just as bad. Write off as a donation to a delivery driver that was hungry. Photos below of the delivery supplied by Coles.”
“This was the first online shopping order that we did at Coles. It was all going well, after the delivery man saw us, he hoped on his truck and drove off. We bought in all the bags and left them on the table. That's when we noticed that they messed up our order, two bags were filled with items that we never ordered. What was even worse was that in one of those bags there was a bottle of milk and it was leaking. Not just all over my tiles, but also outside, we then discovered it was leaking because the deliveryman carelessly tossed our bags on the front porch. The milk was spilt all over our groceries as well, they were sticky and tacky even after we had cleaned them. Did the deliveryman somehow HAVE A MILK SHOWER AND ACCIDENTLY SPILL IT ALL OVER OUR GROCERIES?? The house smelt like milk, the tiles were sticky and i sat there wondering that it would have been MUCH BETTER if i had just did the shopping myself. I dont know if i should be upset that there was milk all over my groceries or that another family who had ordered had just lost some of their milk. I wish i could rate this 0 stars. I finally get why Coles does not have a reviews option.”
“I purchased a Samsung phone worth $200 for my mother. It stopped worked before the months warranty although it wasn't brought to my attention and finding time to travel to retrieve it and return it. But much to my surprise I was told it was no longer Coles problem, I had to take it to Samsung and even though lock downs are preventing me from travelling I'm sure Samsung wouldn't be open to be able to help at this time anyway. So a major company who should be helping people in this time have not been helpful nor empathetic towards something that was purchased from them. I bought the phone from Coles, not Samsung. They did. So if Samsung have a year warranty on all phones, then I'm sure Coles can justify the warranty within a even a 10 month period. Don't buy a phone from here just in case it is faulty and your stuck with it!!! Doesn't matter if u have the receipt, the box anything.”
“contacted head office with complaint told would be in contact with me 2 days , gave my email address and phone number 3 days still no response, told was a faulty product and could be a health concern but seems coles do not care”
“The bravery of every person who fronts up to do their daily duties - to maintain smiling, excellent care as they provide the services of guiding us to find items that their shelves are lacking; or helpful suggestions of alternative items; to make our shopping easier- where it’s lately, more like a taking part in a ‘Treasure Hunt’ - I highly commend every Coles Team member for helping to make life as normal as possible in this historic time of our lives- overcoming Coronavirus challenges.
Thank you all Thank goodness for Coles Supermarkets.”
