This was the first online shopping order that we did at Coles. It was all going well, after the delivery man saw us, he hoped on his truck and drove off. We bought in all the bags and left them on the table. That's when we noticed that they messed up our order, two bags were filled with items that we never ordered. What was even worse was that in one of those bags there was a bottle of milk and it was leaking. Not just all over my tiles, but also outside, we then discovered it was leaking because the deliveryman carelessly tossed our bags on the front porch. The milk was spilt all over our groceries as well, they were sticky and tacky even after we had cleaned them. Did the deliveryman somehow HAVE A MILK SHOWER AND ACCIDENTLY SPILL IT ALL OVER OUR GROCERIES?? The house smelt like milk, the tiles were sticky and i sat there wondering that it would have been MUCH BETTER if i had just did the shopping myself. I dont know if i should be upset that there was milk all over my groceries or that another family who had ordered had just lost some of their milk. I wish i could rate this 0 stars. I finally get why Coles does not have a reviews option.