I have used Coles Online for 6 months out of need, between health and age etc, I am forced to used on line shopping... Over the 6 months they are yet to get an order right!! I have spent hours on the phone to then, not only there 1800 number but to the store as well... I have taken a loss of $$'s becouse it was easer to do then the fighting to get the items missed... My last order I made some head way, or did I?? As always an ithem missing, on the phone and 1 hour later they said they would deliver the missing item... now remember I orded the item payed for it as well as paying there delivery fee..... so now they will send the missing item, but have billed me for the item and a second delivery fee!!! a double dip of the money pot!! I have got to ask, are they doing this so they can make the extra $$'s you spend to get items you should have got the first time... My last work for coles shopping is DON'T!!! Do Not shop with coles!!!