Bought the stove and the room blower was bound up, not working. It was a weekend so I left a message. I was e-mailed back and another e-mail the next monday saying a new blower would be shipped out. Received it a few days later and installed it. Working perfectly now. Fast response and quality product. I was never asked to review the stove but it is a great product! The only complaint is the hopper door. Very difficult to add a bag of pellets. There is plenty of room to enlarge it. Engineers should be required to use what they design! Other than that very happy!