I ordered a new stainless steel burn pot to replace my cast iron and unfortunately, it was not machined properly causing the piece to not seat properly causing some air leaks with soot building up on the glass. After calling tech support I promptly received a call from a knowledgeable staff member (Jonathan SP?). After I attempted to fix the problem at home unsuccessfully a replacement was shipped out and arrived quickly solving the problem. Thank you tech support!
1 year ago
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