Extremely disappointed to receive a pre-owned scuffed and scratched freezer when I assumed it would be factory new. If this was the decision of a rogue employee or company policy to offload used returned goods is unclear? The customer service team promptly removed the freezer and made a refund but not before asking if I would be interested in keeping it and having a partial refund. It’s frustrating and causes anxiety and loss of confidence to be treated this way. I would rate zero stars for my Cookology purchasing experience if it were possible. Buyer beware.
2 years ago
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Cookology has a 4.8 average rating from 6,145 reviews

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