Cookology Reviews

Name: Cookology
Address: Unit 2 Piperell Way, Haverhill
Rating: 4.79

4.8 Rating 6,150 Reviews

100 %

of reviewers recommend Cookology

4.8

Based on 6,150 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Could Be Better

About Cookology:

Cookology is an Online White Goods Retailer, specialising in appliances such as Chimney Cooker Hoods, Extractor Fans, Hobs, Ovens, Fridge Freezers, Beverage & Wine Coolers, Mini Dishwashers and much more!

Based in Suffolk, the Cookology brand was created in 2015 to bring high-quality products directly to consumers, without the high prices that come from luxury showrooms. Our warehouses are stocked with more than 100,000 units, ready to ship for next day delivery. For larger items, we work with some of the UKs best couriers to hand-deliver to your doorstep.

As well as our website, we run a successful Amazon store and many of our Cookology items are Best Sellers and we are Top Rated eBay Sellers.

Our team of expert customer service staff are here to answer your questions and help you to pick out the perfect appliance for your kitchen, whether it’s a brand new induction hob, a stylish fan oven, or a fridge with food for the whole family.

Visit Website

Phone:

08000 308 444

Email:

marketing@cookology.com

Location:

Unit 2 Piperell Way
Haverhill
CB9 8QW

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Cookology 5 star review on 4th September 2022

139

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Not a good experience... Ordered an extractor in February and it was delivered promptly. Installed it a few weeks later [instructions were absolutely awful..] only to find the fan did not work. I suspect a batch fault as Cookology both made an immediate refund and declared the product no longer available or supported. I will now buy an extractor from Bosch which will be more expensive but is a] sure to work and b] will be supported. Cheap Chinese-made products are not worth the trouble...”

Helpful Report

Posted 2 months ago

“My experience with Pamela Experts { pamelaExperts @gmail. com} has been great! They are knowledgeable and very straight forward and patient! I’m so thankful for their expertise and help in helping me get my money i invested with some investment brokers i found on Facebook”

Helpful Report

Posted 5 months ago

“If l can give 0 starts l will. They don't deserve even 1 start. This hob doesn't work properly, even when is cold ,the display says E9,E9 is only when is very hot. Costumer service doesn't help!! I will take it to the trading standards as l paid £602.99”

Helpful Report

Posted 9 months ago

“Wrong item delivered, I ordered a fridge they sent a freezer. They won’t deliver the correct item until 5-10 working days. Customer service is rude and unhelpful. I ordered a big food shop in anticipation for my new fridge yet they won’t compensate. Terrible service and terrible attitudes!!!”

Helpful Report

Posted 10 months ago

“My order was due to be delivered on a day when I was working, I emailed customer service who advised me that Adam had changed my delivery to my day off, guess what I receive email on my day off saying my fridge was delivered, I get home on a rainy day to a soggy box! Not happy 😡”

Helpful Report

Posted 10 months ago

“Purchased the Cookology Induction hob in white glass less than 2 years. Aesthetically pleasing, but not in quality. Minimal use and the hob is now starting to smoke from the base and has a strong burning smell. Do not recommend this product.”

Helpful Report

Posted 1 year ago

“Just to warn everyone that Cookology is a very dangerous and major lack of safety brand if you are using. Myself or my family could have hurt very badly because I have had Cookology 5 burner hob which is very risky and dangerous appliance for you...that hob's glass exploded while we were cooking dinner. That glass shattered and me & family we had a bad shock when hob's glass exploded. The glass should be heat resistant but its not. I have all the photos of exploded hob's glass. I tried to contact the company but Cookology very rudely rejected my complaint. Cookology PLEASE DONT PLAY WITH PEOPLE'S LIVES and you should understand that this is a very serious safety issue and someone could have very bad injury if the glass keep exploding.”

Helpful Report

Posted 1 year ago

“Cookology have no integrity I bought dishwasher the equipment to fix door and secure to sides and under worktops were rubbish I had to spend money complained to lady Jasmine Sent videos She told me to send receipts and I would be reimbursed She never had any intention of doing so NEVER USE THEM THEY ARE LIARS AND CONFIDENCE TRICKSTERS”

Helpful Report

Posted 1 year ago

“Bad experience so far. No delivery info and they keep saying my item has been delivered but clearly not my door or can be held in your hands that easily. It's an oven. So far not great. I will update you if anything changes got a bad feeling about this. They stopped replying to my emails as soon as I took a picture of my door and said that it couldn't be mine as it's an oven and it was being held in someone's arms.”

Helpful Report

Posted 1 year ago

“Received a concerning letter that the gas hob I bought last year from Cookology that it is at risk of causing a major gas leak due to a faulty connector. Followed the instructions and booked a British Gas appointment with Cookology to rectify this issue today, taking a day off work and no engineer bothers to turn off. Company is impossible to get through to to sort this out, been on hold now over 15 minutes, can't book a new appointment online because I'm already on the system. Eventually got through to their third party agency MKT Point - to encounter the worst customer experience ever! After making it half way through the booking process the extremely unprofessional operator hung up on me. Don't buy from Cookology, choose an alternative, safer brand who have some consideration to after-sales care...”

Helpful Report

Posted 1 year ago

“If I could give zero or minus ,I would. Purchased a table top dishwasher. Broken now after 14 months. £268 wasted. They should be ashamed of themselves taking customers for a ride As long as they have your money, there is no goodwill gesture or help after the one year guarantee. This is what they bank on, that they're inadequate appliances break just after the warranty has run out. I really wished I had come across these reviews before , now I'm nervous about the tumble dryer I purchased also from them a few weeks ago. I'm preparing for the same to happen. Would NEVER recommend this company to anybody. Keep your money in your pocket or give it to someone reputable and not these cowboys.”

Helpful Report

Posted 1 year ago

“Absolute rubbish”

Helpful Report

Posted 1 year ago

“Alan Robinson “Beware when buying any item from Cookoligy ! This company has no alliance to ANY companies too repair their items after the 1 year warranty expires. They do not make the products themselves and will not give out information about its origin, making it virtually impossible too source spares. They make throw away products that make it harmful to the environment and much more expensive than buying a well known product from a well known manufacturer.””

Helpful Report

Posted 2 years ago

“Bought a Cookology CMDW3WH Mini Plus Table Top Dishwasher from The Wright Buy on Amazon which stopped working after 18 months. They refuse to repair, replace or refund it.”

Helpful Report

Posted 2 years ago

“What a load of rubbish……..my 2 year old fridge is now just an ornament as there are no parts available to repair it”

Helpful Report

Posted 2 years ago

“Beware when buying any item from Cookoligy ! This company has no alliance to ANY companies too repair their items after the 1 year warranty expires. They do not make the products themselves and will not give out information about its origin, making it virtually impossible too source spares. They make throw away products that make it harmful to the environment and much more expensive than buying a well known product from a well known manufacturer.”

Helpful Report

Posted 2 years ago

“We bought a hob and extractor fan in October 2022 and recently smelt gas coming from the hob installed. Northern gas confirmed the leak to be due to an appliance fault and would need replacing - this was in January 2023. The hob had only been installed around 3 months max! We contacted the customer service to be told that a replacement could be sent out as it was in warranty (as expected). We were then advised we would have to pay for the install of the new hob and get rid of the current faulty one. Not good enough. When questioned regarding the compensation for the install cost, I was hit with "we don't cover this". Nor do I. Why should I have to pay a 3 figure sum to install what could potentially be another faulty hob? And pay the cost which has been incurred due to the companies negligence to ensure what they are selling is in full working order? This, as a basic level of customer care should be compensated by the suppliers of the already faulty item! The extra star is because the price was competitive.”

Helpful Report

Posted 2 years ago

“I purchased as a Xmas gift a table top dishwasher for my son and his partner we left it wrapped to protect it trusting Cookology to have not sent a damaged item how wrong we were. Terms and conditions dictate the package should have been opened within 48 hours of receipt my mistake but no offer of help or investigation they absolved themselves my kids have no Xmas gift both of whom work for the NHS customer service poor do not purchase from these people”

Helpful Report

Posted 2 years ago

Hi Jo, I am very sorry to hear you had a negative experience with us. I do understand how frustrating this must be for you, however we do have terms and conditions that we have to stick by. We do state that we need damages reported Within 48 hours of delivery, otherwise its impossible for us to establish where the damage occurred. Sadly this was delivered 2 months ago. Once again, please do accept our apologies on this. Kind Regards Cookology

Posted 2 years ago

“cookology induction hob failed after 4 years with a faulty power board: cookology were unable to offer any service regarding repair, supply of faulty parts or contribution towards replacement: this constitutes poor value and i suggest avoiding this brand.”

Helpful Report

Posted 2 years ago

I am very sorry to hear you have had a negative experience with us. We strive to provide excellent customer service and take all customer feedback very seriously. I can see that sadly, your guarantee had expired. In this case i can see the customer service and parts team did all they could to try and assist you with a part, and I apologize that we were unsuccessful in sourcing a part for you. I apologise for the inconvenience this has caused. Please let us know if you have any additional questions, concerns, or comments. Kind Regards Kate

Posted 2 years ago

“Purchased an integrated microwave which stopped working, item was replaced, now 6 months later same thing has happened again, microwave won’t work, Cookology won’t do anything about it, terrible products, won’t be using or recommending this company to anyone!”

Helpful Report

Posted 2 years ago

Good Afternoon, I am very sorry to hear this was such a negative experience, I can assure you that this is not a common occurrence! We would very much like to get this looked into further for you. Please do feel free to contact me if you wish to discuss this further- kayleigh@cookology.com Kind Regards Kayleigh Office Supervisor

Posted 2 years ago

Cookology is rated 4.8 based on 6,150 reviews