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Cookology Reviews

4.8 Rating 6,142 Reviews

100 %

of reviewers recommend Cookology

Company Reviews

Product Reviews

4.8

Based on 6,142 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Could Be Better

About Cookology:

Cookology is an Online White Goods Retailer, specialising in appliances such as Chimney Cooker Hoods, Extractor Fans, Hobs, Ovens, Fridge Freezers, Beverage & Wine Coolers, Mini Dishwashers and much more!

Based in Suffolk, the Cookology brand was created in 2015 to bring high-quality products directly to consumers, without the high prices that come from luxury showrooms. Our warehouses are stocked with more than 100,000 units, ready to ship for next day delivery. For larger items, we work with some of the UKs best couriers to hand-deliver to your doorstep.

As well as our website, we run a successful Amazon store and many of our Cookology items are Best Sellers and we are Top Rated eBay Sellers.

Our team of expert customer service staff are here to answer your questions and help you to pick out the perfect appliance for your kitchen, whether it’s a brand new induction hob, a stylish fan oven, or a fridge with food for the whole family.

Visit Website

Phone:

08000 308 444

Email:

help@cookology.com

Location:

Unit 2 Piperell Way
Haverhill
CB9 8QW

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Cookology 5 star review on 4th September 2022

Cookology 5 star review on 1st August 2022

Cookology 5 star review on 20th July 2022

Cookology 5 star review on 17th July 2022

Victoria Carter

Cookology 5 star review on 2nd July 2022

Cookology 5 star review on 10th June 2022

Cookology 5 star review on 10th June 2022

139

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bad experience so far. No delivery info and they keep saying my item has been delivered but clearly not my door or can be held in your hands that easily. It's an oven. So far not great. I will update you if anything changes got a bad feeling about this. They stopped replying to my emails as soon as I took a picture of my door and said that it couldn't be mine as it's an oven and it was being held in someone's arms.”

Posted 1 month ago

“Received a concerning letter that the gas hob I bought last year from Cookology that it is at risk of causing a major gas leak due to a faulty connector. Followed the instructions and booked a British Gas appointment with Cookology to rectify this issue today, taking a day off work and no engineer bothers to turn off. Company is impossible to get through to to sort this out, been on hold now over 15 minutes, can't book a new appointment online because I'm already on the system. Eventually got through to their third party agency MKT Point - to encounter the worst customer experience ever! After making it half way through the booking process the extremely unprofessional operator hung up on me. Don't buy from Cookology, choose an alternative, safer brand who have some consideration to after-sales care...”

Posted 2 months ago

“If I could give zero or minus ,I would. Purchased a table top dishwasher. Broken now after 14 months. £268 wasted. They should be ashamed of themselves taking customers for a ride As long as they have your money, there is no goodwill gesture or help after the one year guarantee. This is what they bank on, that they're inadequate appliances break just after the warranty has run out. I really wished I had come across these reviews before , now I'm nervous about the tumble dryer I purchased also from them a few weeks ago. I'm preparing for the same to happen. Would NEVER recommend this company to anybody. Keep your money in your pocket or give it to someone reputable and not these cowboys.”

Posted 3 months ago

“Absolute rubbish”

Posted 4 months ago

“Alan Robinson “Beware when buying any item from Cookoligy ! This company has no alliance to ANY companies too repair their items after the 1 year warranty expires. They do not make the products themselves and will not give out information about its origin, making it virtually impossible too source spares. They make throw away products that make it harmful to the environment and much more expensive than buying a well known product from a well known manufacturer.””

Posted 7 months ago

“Bought a Cookology CMDW3WH Mini Plus Table Top Dishwasher from The Wright Buy on Amazon which stopped working after 18 months. They refuse to repair, replace or refund it.”

Posted 7 months ago

“What a load of rubbish……..my 2 year old fridge is now just an ornament as there are no parts available to repair it”

Posted 9 months ago

“Beware when buying any item from Cookoligy ! This company has no alliance to ANY companies too repair their items after the 1 year warranty expires. They do not make the products themselves and will not give out information about its origin, making it virtually impossible too source spares. They make throw away products that make it harmful to the environment and much more expensive than buying a well known product from a well known manufacturer.”

Posted 10 months ago

“We bought a hob and extractor fan in October 2022 and recently smelt gas coming from the hob installed. Northern gas confirmed the leak to be due to an appliance fault and would need replacing - this was in January 2023. The hob had only been installed around 3 months max! We contacted the customer service to be told that a replacement could be sent out as it was in warranty (as expected). We were then advised we would have to pay for the install of the new hob and get rid of the current faulty one. Not good enough. When questioned regarding the compensation for the install cost, I was hit with "we don't cover this". Nor do I. Why should I have to pay a 3 figure sum to install what could potentially be another faulty hob? And pay the cost which has been incurred due to the companies negligence to ensure what they are selling is in full working order? This, as a basic level of customer care should be compensated by the suppliers of the already faulty item! The extra star is because the price was competitive.”

Posted 10 months ago

“I purchased as a Xmas gift a table top dishwasher for my son and his partner we left it wrapped to protect it trusting Cookology to have not sent a damaged item how wrong we were. Terms and conditions dictate the package should have been opened within 48 hours of receipt my mistake but no offer of help or investigation they absolved themselves my kids have no Xmas gift both of whom work for the NHS customer service poor do not purchase from these people”

Posted 10 months ago

Hi Jo, I am very sorry to hear you had a negative experience with us. I do understand how frustrating this must be for you, however we do have terms and conditions that we have to stick by. We do state that we need damages reported Within 48 hours of delivery, otherwise its impossible for us to establish where the damage occurred. Sadly this was delivered 2 months ago. Once again, please do accept our apologies on this. Kind Regards Cookology

Posted 10 months ago

“cookology induction hob failed after 4 years with a faulty power board: cookology were unable to offer any service regarding repair, supply of faulty parts or contribution towards replacement: this constitutes poor value and i suggest avoiding this brand.”

Posted 1 year ago

I am very sorry to hear you have had a negative experience with us. We strive to provide excellent customer service and take all customer feedback very seriously. I can see that sadly, your guarantee had expired. In this case i can see the customer service and parts team did all they could to try and assist you with a part, and I apologize that we were unsuccessful in sourcing a part for you. I apologise for the inconvenience this has caused. Please let us know if you have any additional questions, concerns, or comments. Kind Regards Kate

Posted 1 year ago

“Purchased an integrated microwave which stopped working, item was replaced, now 6 months later same thing has happened again, microwave won’t work, Cookology won’t do anything about it, terrible products, won’t be using or recommending this company to anyone!”

Posted 1 year ago

Good Afternoon, I am very sorry to hear this was such a negative experience, I can assure you that this is not a common occurrence! We would very much like to get this looked into further for you. Please do feel free to contact me if you wish to discuss this further- kayleigh@cookology.com Kind Regards Kayleigh Office Supervisor

Posted 1 year ago

“Item broken but they are not going to do anything about it , avoid better to buy from argos or currys”

Posted 1 year ago

“Delivery was quick and efficient through tracking. Thank you Cookology for your excellent service and free delivery. Great product. Thank you🏆”

Posted 1 year ago

“Really great little fridge which is very efficient. Customer service was really helpful too.”

Posted 1 year ago

“Quick enough to want a review but both were damaged and returned and they have still failed to refund both of them.”

Posted 1 year ago

“Excellent service, cracking drinks fridge, just perfect for our converted shed/bar. Thank you”

Posted 1 year ago

“I’m happy with my purchase so far, working perfectly and got a lot of room as well.”

Posted 1 year ago

“Appalling returns policy & only 12 months warranty compared to nearly 7 years with other suppliers. 30 days returns policy but you have to pay for delivery charges which amounted to nearly £47 for the cost of my extractor fan at 19kg! Being an online retailer you cannot test the appliance until you get it delivered & then I wasn’t happy with the amount of questions asked of why I wanted to return the item? The item was so loud composed to other fans I subsequently went to see. Would never buy from Cookology again, they need to review their returns policy & courier costs to return their products.”

Posted 1 year ago

“Very happy with my double oven, gas hob and built in microwave. They all look sleek and modeRn and work perfectly. Delivery was smooth and on time. Very happy with my purchase.”

Posted 1 year ago

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Cookology is rated 4.8 based on 6,142 reviews