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Cookology Reviews

4.8 Rating 6,144 Reviews

100 %

of reviewers recommend Cookology

Company Reviews

Product Reviews

4.8

Based on 6,144 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Could Be Better

About Cookology:

Cookology is an Online White Goods Retailer, specialising in appliances such as Chimney Cooker Hoods, Extractor Fans, Hobs, Ovens, Fridge Freezers, Beverage & Wine Coolers, Mini Dishwashers and much more!

Based in Suffolk, the Cookology brand was created in 2015 to bring high-quality products directly to consumers, without the high prices that come from luxury showrooms. Our warehouses are stocked with more than 100,000 units, ready to ship for next day delivery. For larger items, we work with some of the UKs best couriers to hand-deliver to your doorstep.

As well as our website, we run a successful Amazon store and many of our Cookology items are Best Sellers and we are Top Rated eBay Sellers.

Our team of expert customer service staff are here to answer your questions and help you to pick out the perfect appliance for your kitchen, whether it’s a brand new induction hob, a stylish fan oven, or a fridge with food for the whole family.

Visit Website

Phone:

08000 308 444

Email:

help@cookology.com

Location:

Unit 2 Piperell Way
Haverhill
CB9 8QW

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Cookology 5 star review on 4th September 2022

Cookology 5 star review on 1st August 2022

Cookology 5 star review on 20th July 2022

Cookology 5 star review on 17th July 2022

Victoria Carter

Cookology 5 star review on 2nd July 2022

Cookology 5 star review on 10th June 2022

Cookology 5 star review on 10th June 2022

139

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very disappointed with by item will not buy again from cookology smaller then I thought”

Posted 1 year ago

“Item came within a couple of days. The inside of the machine ie the racks and wash arms etc feels cheap, and the cutlery rack doesn't make any sense at all. The instructions aren't very helpful. However, the wash results are very good, and the machine is nice and quiet when in use. The wash programs are straight forward and was it easy enough to install.”

Posted 1 year ago

“Fast delivery!”

Posted 1 year ago

“Plinth heater. Bought for a customer. Quick delivery but item showed signs of previous opening and damage to front cover. Scratches inconsistent with a new item. Possibly seconds.”

Posted 1 year ago

Good Afternoon I am very sorry to hear this. We take all feedback very seriously and we do not expect our items to arrive like this. I have sent you an email to discuss this further. Kind Regards Kate Office Manager

Posted 1 year ago

“When my work top dishwasher arrived there was a dent on one side of it”

Posted 1 year ago

“Nice looking oven and simple controls. On the downside the timer ticks so loud you can hear it over the TV, there's no sliding shelf just 1 shelf supplied and the door has an inch gap at the top showing the black inside which could have been designed better”

Posted 1 year ago

“Basically instructions says that ceiling can bear at least 120 kgs which is nearly 19 stone. Where it should have said 12 kgs”

Posted 1 year ago

“Cookology seem to be a reputable company offering excellent customer service which indeed they are. The freezer we ordered arrived damaged, I think that was possibly down to the couriers. Cookology offered a replacement or refund straight away, I accepted the refund. I would have given them five stars but for the faulty goods.”

Posted 1 year ago

“Good delivery time. Although I feel the Fridge unit is not adequately packaged on the sides, front & back. any small bump would cause damage. We ordered another unit which again arrived very quickly, although it has minor scratches on the left side. Again, no bag-wrap on the unit so it was not adequately packaged in my opinion. Waiting for refund & collection of the first unit purchased.”

Posted 1 year ago

Good Afternoon, Thank you for your review. I am very sorry to see that this item has arrived damaged. This is not what we expect from our deliveries and i do apologise. I can see our customer service team are already dealing with this and they sent you an email @ 11:25 AM today. Please respond to us and we can resolve this for you. Kind Regards, Kate Office Manager

Posted 1 year ago

“Freezer very good and working fine but when opened, there was a dent in thr top right corner of the door. Apart from that, everything is fine.”

Posted 1 year ago

Good Afternoon Thank you for your feedback. I am very sorry to hear that your item arrived damaged. I understand how frustrating this must have been for you, I have sent you an email so we can get this resolved as quickly and smoothly as possible. Look forward to hearing back from you, Kind Regards Kate Office Manager

Posted 1 year ago

“Happy with the product shame about the delivery. My item is full of dents”

Posted 1 year ago

Good Afternoon, I am very sorry to see this! This is not how we expect our items to arrive and i apologise on behalf of Cookology. I have sent you an email to discuss this further. Look forward to hearing back from you, Kind Regards Kate

Posted 1 year ago

“Sent me wrong colour. Failed at the first hurdle. Delivery and product good”

Posted 1 year ago

“Only got a replacement because I have matching pair, fridge only lasted 3 years”

Posted 1 year ago

“Smaller than I thought”

Posted 2 years ago

“The hob works good but the fitting is not quite to standard. There are 4 brackets given but nowhere to fix them to keep the hob secure. Have checked and tired all the holes in the base of the hob but no chance to fit them and secure the base to the worktop.”

Posted 2 years ago

“Product seems OK, let's hope its better then customer service.”

Posted 2 years ago

Good Afternoon Sharon, My name is Kate and I am the office manager here at Cookology. I am sorry to hear that you had a bad experience with us. Can you please send me an email explaining the issues you had with the customer service team? Please send this to kate@thewrightbuy.co.uk. Look forward to hearing from you, Kind Regards Kate

Posted 2 years ago

“It is okay but my fridge have a dent and I tried to contact them for refund or how to return it but no one even reply to me or help me”

Posted 2 years ago

“The attachment lugs should be front and rear. Instead, they are under each side where there is no space between the units to install the lugs under the worktop! I botched it in, otherwise, well satisfied.”

Posted 2 years ago

“As expected”

Posted 2 years ago

“Only scored a 3 due to the order I placed arrived damaged as did the replacement The customer service during the transaction was excellent with all staff wanting to resolve the problem quickly I will shop with Cookology,just not another hob”

Posted 2 years ago

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Cookology is rated 4.8 based on 6,144 reviews