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Cookology Reviews

4.8 Rating 6,145 Reviews

100 %

of reviewers recommend Cookology

Company Reviews

Product Reviews

4.8

Based on 6,145 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Could Be Better

About Cookology:

Cookology is an Online White Goods Retailer, specialising in appliances such as Chimney Cooker Hoods, Extractor Fans, Hobs, Ovens, Fridge Freezers, Beverage & Wine Coolers, Mini Dishwashers and much more!

Based in Suffolk, the Cookology brand was created in 2015 to bring high-quality products directly to consumers, without the high prices that come from luxury showrooms. Our warehouses are stocked with more than 100,000 units, ready to ship for next day delivery. For larger items, we work with some of the UKs best couriers to hand-deliver to your doorstep.

As well as our website, we run a successful Amazon store and many of our Cookology items are Best Sellers and we are Top Rated eBay Sellers.

Our team of expert customer service staff are here to answer your questions and help you to pick out the perfect appliance for your kitchen, whether it’s a brand new induction hob, a stylish fan oven, or a fridge with food for the whole family.

Visit Website

Phone:

08000 308 444

Email:

help@cookology.com

Location:

Unit 2 Piperell Way
Haverhill
CB9 8QW

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Cookology 5 star review on 4th September 2022

Cookology 5 star review on 1st August 2022

Cookology 5 star review on 20th July 2022

Cookology 5 star review on 17th July 2022

Victoria Carter

Cookology 5 star review on 2nd July 2022

Cookology 5 star review on 10th June 2022

Cookology 5 star review on 10th June 2022

139

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“slow order processing”

Posted 4 years ago

“Sorry it has not been fitted yet”

Posted 4 years ago

“Here is the review which I posted on Trustpilot on Monday - I have already copied this to you. Misleading instructions I have yet to use this hood (BUCH750SS) since I am still preparing the mounting surface above our range cooker. However, I have awarded just 3 stars at this stage because I have already encountered 2 issues with the installation instructions as follows: * first, the instructions refer to 2 support clips, 1 on each side of the hood but there are no support clips with this model * secondly, the instructions state that the 2 lights should be unscrewed in order to release the front frame to allow easy access to screw the hood into the mounting surface. The lights do not unscrew - each light is held in place on the front frame by a flange which hooks into the frame and is secured into the back of the light with 2 retaining screws. Unscrewing these screws enables the flange to be removed so that the lights are released from the frame. However, the lights will only move forward and are too big to pass through the frame holes to allow the frame to be detached. As a result, it is going to be more tricky to screw the unit to the mounting surface. Not a good start. Hopefully, the hood’s performance proves to be superior to the instructions provided.”

Posted 4 years ago

“I didn’t buy it in the end”

Posted 4 years ago

“Cant say much more as the product has not been delivered yet. I did contact the courier several days ago but not had any confirmation yet. At the moment I have no idea when the product will be delivered.”

Posted 4 years ago

“Everything was great apart from the delivery. The advert said 3 to 5 days but I received the item 9 days after ordering despite numerous emails. The courier said they tried calling, but they could only find the time to call twice in a full day”

Posted 4 years ago

“Great Hood style and good functionality. But fitting instructions are a bit naff and nuts and bolts all had to be re-threaded before installation.”

Posted 4 years ago

“an offer with e bay but did not show on invoice so i had call my card provider to make sure that i got the discount thanks anyway, an offer with e bay but did not show on invoice so i had call my card provider to make sure that i got the discount thanks anyway”

Posted 4 years ago

“the product is good and works well. the mark down is because of the poor service to try and find the correct one for the fan. I emailed twice with no reply but fortunately the online assistant ended up helping.”

Posted 4 years ago

“Not brilliant service”

Posted 4 years ago

“The microwave supplied had got decals from a different model around the control knob . It is confusing having grill settings when the unit has no grill . Had the unit been advertised as such , I may still have bought it...no need to ship it in the hope I wouldn't send it back .Pisces colin .”

Posted 6 years ago

“Delivery was not well communicated and a little slow”

Posted 6 years ago

“Items arrrived damaged within the box. It appears the tension in the plastic straps around the box has caused dented corners on the fridge freezer.”

Posted 6 years ago

“Good communication but still awaiting item. Due to damaged packaging delivery has been delayed. Item has been repackaged and is due next week. I just hope the item isn't damaged too and it was just the packaging”

Posted 6 years ago

“Didn't know which charcoal filter for my hood so asked and got a fast response. Ordered the filters, which arrived promptly, in good order, and fitted perfectly. But not actually cooked a smelly meal with all the doors shut yet, being the warm balmy summer, so have not tested the filters, so cannot comment on their effectiveness yet. Therefore really hard to give a realistic review, but having been pestered for one twice now, I thought I'd better get it out the way. I really hope it works when we get to needing it!”

Posted 6 years ago

“Delivered on time”

Posted 6 years ago

“Products arrived quickly, but the extractor hood was not as described, with the wrong specifications on the website.”

Posted 6 years ago

“easy to order, items in stock, deliver could be faster.”

Posted 7 years ago

“It was ok when it arrived but a week late missed note on paper to ring 1/2an hour before arrival so we could be there to meet driver being sat afternoon no staff on which you were told”

Posted 7 years ago

Thank you for your feedback, we have made the delivery company aware of this and will print the notes in a larger font so hopefully delivery drivers won't miss this in future. Please contact us so we can give you a voucher as a goodwill gesture.

Posted 7 years ago

“quick delivery, undamaged item”

Posted 7 years ago

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Cookology is rated 4.8 based on 6,145 reviews