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Cookology Reviews

4.8 Rating 6,145 Reviews

100 %

of reviewers recommend Cookology

Company Reviews

Product Reviews

4.8

Based on 6,145 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Could Be Better

About Cookology:

Cookology is an Online White Goods Retailer, specialising in appliances such as Chimney Cooker Hoods, Extractor Fans, Hobs, Ovens, Fridge Freezers, Beverage & Wine Coolers, Mini Dishwashers and much more!

Based in Suffolk, the Cookology brand was created in 2015 to bring high-quality products directly to consumers, without the high prices that come from luxury showrooms. Our warehouses are stocked with more than 100,000 units, ready to ship for next day delivery. For larger items, we work with some of the UKs best couriers to hand-deliver to your doorstep.

As well as our website, we run a successful Amazon store and many of our Cookology items are Best Sellers and we are Top Rated eBay Sellers.

Our team of expert customer service staff are here to answer your questions and help you to pick out the perfect appliance for your kitchen, whether it’s a brand new induction hob, a stylish fan oven, or a fridge with food for the whole family.

Visit Website

Phone:

08000 308 444

Email:

help@cookology.com

Location:

Unit 2 Piperell Way
Haverhill
CB9 8QW

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Cookology 5 star review on 4th September 2022

Cookology 5 star review on 1st August 2022

Cookology 5 star review on 20th July 2022

Cookology 5 star review on 17th July 2022

Victoria Carter

Cookology 5 star review on 2nd July 2022

Cookology 5 star review on 10th June 2022

Cookology 5 star review on 10th June 2022

139

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The product was fine but the delivery was not. I was informed it would arrive on A certain day and it did not. I had to ring the company who then told me that had not even been dispatched. This was bad practice.”

Posted 7 years ago

“Well, the fan got fitted today...it's been a challenge as tubular one has 3 brackets only, my builders played with it for a good few hours, disappointing the fact that the length of fan can't be adjusted as the smallest length was still way to long for a conventional height of the room, we had to cut it, the working order still unknown as didn't turn it on yet,”

Posted 7 years ago

“Sales service was good and appliance arrived but had some damage to door. As the freezer was going to be sited in the garagei decided that thus was not an issue so did not bother to inform supplier. The freezer works fine and is good value for money”

Posted 8 years ago

“Cannot properly review as item not installed yet. Ordering and delivery was good.”

Posted 8 years ago

“Unfortunately, the item I ordered was not delivered to me, instead an incorrect model was sent out which cause a bit of hassle getting the correct one delivered. That being said, the customer service was super, got a quick response to my issue and although I had to wait a bit longer for the correct item to be delivered it all got resolved to my satisfaction. If this hadn't of happened, I'm sure I would have left a "Very good" rating. Thanks.”

Posted 8 years ago

“Seems ok just need to check if it work If it does all good”

Posted 8 years ago

“Great products, competitively priced. Polite service. Unfortunately I was let down with the goods arriving one hour after the time frame thay gave me, with no prior warning. Plus one item had smashed in transit and i have to reorder it before I get a refund. (thats not great service)”

Posted 8 years ago

“cannot review yet only received on Tuesday 1st September not fitted until tomorrow Friday 4th September I will them review if you resend. This should have been here 28th August.”

Posted 8 years ago

“I ordered a cooker extractor hood that arrived very quickly and was exactly what I wanted. Although it was well packed the bulb inside was shattered. I rang to ask if they had a replacement bulb as I didn't want to send the whole item back just because of the bulb, I was a bit disappointed to get a call back next day telling me I could buy one on e-bay for around £5. Apart from that the item and delivery time was good.”

Posted 8 years ago

“Goods were delivered damaged in transit. Collection and refund was made without problems.”

Posted 8 years ago

“Product was excellent and quick response to emails, but courier service very poor.”

Posted 8 years ago

“The delivery van's tail gate malfunctioned so the goods could not be offloaded! This is life but what was very disappointing was that the company did not go out of its way to re-deliver as soon as possible and I had to wait two days for their 'usual' delivery route.”

Posted 9 years ago

“Delivery of range cooker was rather fraught when the delivery driver rang me to say he was going to leave on the kerbside as too large for him to bring in! Several phone calls and three days later they delivered. Very happy with product now it is in situ :-)”

Posted 9 years ago

“Website easy to use, found through Amazon. Delivery choices not great, courier used was unhelpful on phone (1st time, better 2nd time), and dishwasher was delivered by one man with no lifting equipment (he nearly dropped the dishwasher twice). I had to leave work in the middle of the day as they were extremely inflexible regarding the delivery arrangements. In future I will use competitors who have bookable delivery slots preferably.”

Posted 9 years ago

“I am happy with my order. The thing I didn't like is that I had to wait all day in, there was no estimate time of delivery, and my first order got lost so I had to wait few more days to get a new one. Apart from that I would use you again in future.”

Posted 9 years ago

“Good online shopping experience, speedy delivery BUT screws and other fixings missing!”

Posted 9 years ago

“I was happy with the first conversation I had when I decided to buy the Fridge and freezer (both integrated and under counter). I was told that they were 14 db when in fact they are by the book 41db which despite being housed are very noisy. The boxes were undamaged but the fridge had two dents near the back edge and lumps on the top under protective plastic, long and short not to impressed . the service after left a lot to be desired as well.”

Posted 9 years ago

“Hi I haven't received my goods yet, because they are on back order. when I do, I will be happy to review them. Thanks”

Posted 9 years ago

“Overall the goods were ok, the oven sent was not the one I ordered but accepted it as being ordered via internet would be more hassle to send back and be without an oven once again. The hob did not sit flat at its edges although the worktop is perfectly flat, got round this by using silicone adhesive and forcing the edges down with heavy weight.”

Posted 9 years ago

“Staff very helpful and pleasant, but something went wrong with the courier company which resulted in me having to take 3 days off work before my cooker was delivered. I have emailed the company about this but have not received s response as yet (4 days ago)”

Posted 9 years ago

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Cookology is rated 4.8 based on 6,145 reviews