Cookology have a Customer Happiness Grade of B-. Customers love their prices, delivery and customer service but are unhappy with their returns process.
“
Very nice small fridge freezer.
Very simple and a good price.
”
- William Rigby
“
Very happy with purchase, good price, well packaged and arrived promptly. would recommend.
”
- Neil Hughes
“
Very pleased with the under-counter fridge freezer, Cookology UCFF87BK. An emergency purchase after my old fridge stopped working so pleased with the quick delivery. Extremely well packaged. Easy to unpack and set up. Useful adjustable fridge door shelving. Obviously it is a small unit but the freezer section is a good size. Ideal for a single person and a very good price.
”
- Jonathan Smith
“
Delivery was quick and efficient through tracking. Thank you Cookology for your excellent service and free delivery. Great product. Thank you🏆
”
- Anonymous
“
Very happy with my double oven, gas hob and built in microwave. They all look sleek and modeRn and work perfectly. Delivery was smooth and on time. Very happy with my purchase.
”
- Susan Smith
“
Quick delivery of a great product.
”
- Claire Eastwood
“
Appalling returns policy & only 12 months warranty compared to nearly 7 years with other suppliers.
”
- Anonymous
“
I will never be purchasing from Cookology again.
They do not offer free returns. So now I am having to pay for the return myself which isn't cheap. Best off purchasing from elsewhere.
”
- Anonymous
“
Good website and great prices. wish returns would be free of charge but apart from that, great contender for online shopping!
”
- Jemma Hickson
“
Quick enough to want a review but both were damaged and returned and they have still failed to refund both of them.
”
- Chris Hersant
“
Sent it back for a refund (which was difficult since the boxes are clearly not designed to be reused).
”
- Jas Simpson
“
If this was the decision of a rogue employee or company policy to offload used returned goods is unclear?
The customer service team promptly removed the freezer and made a refund but not before asking if I would be interested in keeping it and having a partial refund.
”
- Anonymous
“
Delivery was quick and efficient through tracking. Thank you Cookology for your excellent service and free delivery. Great product. Thank you🏆
”
- Anonymous
“
Really great little fridge which is very efficient. Customer service was really helpful too.
”
- Anonymous
“
Excellent service, cracking drinks fridge, just perfect for our converted shed/bar.
Thank you
”
- Pete Lambert
