Cookology Reviews

4.8 Rating 6,145 Reviews
B-
Happiness Grade
Read Cookology Reviews

About Cookology:

Cookology is an Online White Goods Retailer, specialising in appliances such as Chimney Cooker Hoods, Extractor Fans, Hobs, Ovens, Fridge Freezers, Beverage & Wine Coolers, Mini Dishwashers and much more!

Based in Suffolk, the Cookology brand was created in 2015 to bring high-quality products directly to consumers, without the high prices that come from luxury showrooms. Our warehouses are stocked with more than 100,000 units, ready to ship for next day delivery. For larger items, we work with some of the UKs best couriers to hand-deliver to your doorstep.

As well as our website, we run a successful Amazon store and many of our Cookology items are Best Sellers and we are Top Rated eBay Sellers.

Our team of expert customer service staff are here to answer your questions and help you to pick out the perfect appliance for your kitchen, whether it’s a brand new induction hob, a stylish fan oven, or a fridge with food for the whole family.

Visit Website

Phone:

08000 308 444

Email:

help@cookology.com

Location:

Unit 2 Piperell Way

Cookology have a Customer Happiness Grade of B-. Customers love their prices, delivery and customer service but are unhappy with their returns process.

A

Price - Excellent

97.30%
Industry Average
Very nice small fridge freezer. Very simple and a good price.
- William Rigby
Very happy with purchase, good price, well packaged and arrived promptly. would recommend.
- Neil Hughes
Very pleased with the under-counter fridge freezer, Cookology UCFF87BK. An emergency purchase after my old fridge stopped working so pleased with the quick delivery. Extremely well packaged. Easy to unpack and set up. Useful adjustable fridge door shelving. Obviously it is a small unit but the freezer section is a good size. Ideal for a single person and a very good price.
- Jonathan Smith
A

Delivery - Fast

97.06%
Industry Average
Delivery was quick and efficient through tracking. Thank you Cookology for your excellent service and free delivery. Great product. Thank you🏆
- Anonymous
Very happy with my double oven, gas hob and built in microwave. They all look sleek and modeRn and work perfectly. Delivery was smooth and on time. Very happy with my purchase.
- Susan Smith
Quick delivery of a great product.
- Claire Eastwood
F

Returns Process - Difficult

0.00%
Industry Average
Appalling returns policy & only 12 months warranty compared to nearly 7 years with other suppliers.
- Anonymous
I will never be purchasing from Cookology again. They do not offer free returns. So now I am having to pay for the return myself which isn't cheap. Best off purchasing from elsewhere.
- Anonymous
Good website and great prices. wish returns would be free of charge but apart from that, great contender for online shopping!
- Jemma Hickson
B-

Refunds - Average

66.67%
Industry Average
Item arrived damaged; cosmetic, still fully functioning. Cookology responded quickly; we negotiated a partial refund and I kept them damaged item. Disappointing start, satisfactory ending.
- Anna Evans
I ordered this hob and it was delivered the next day, excellent service. Unfortunately, it was not suitable for use in our kitchen because of a minor difference in height so I had to ask to return it. I received a full refund, again within a day. I will be buying from Cookology in the future as their service is second to none. You can buy with confidence from them.
- Graham Luke
Upon unpacking the dishwasher we noticed there were two dents on the side of the machine. I reported this to Cookology and was offered a partial refund. The response from Cookology was prompt, courteous and fair.
- Mary Butler
93.26%
Industry Average
Delivery was quick and efficient through tracking. Thank you Cookology for your excellent service and free delivery. Great product. Thank you🏆
- Anonymous
Really great little fridge which is very efficient. Customer service was really helpful too.
- Anonymous
Excellent service, cracking drinks fridge, just perfect for our converted shed/bar. Thank you
- Pete Lambert