Cookology Reviews

4.8 Rating 6,145 Reviews
B-
Happiness Grade
Read Cookology Reviews

About Cookology:

Cookology is an Online White Goods Retailer, specialising in appliances such as Chimney Cooker Hoods, Extractor Fans, Hobs, Ovens, Fridge Freezers, Beverage & Wine Coolers, Mini Dishwashers and much more!

Based in Suffolk, the Cookology brand was created in 2015 to bring high-quality products directly to consumers, without the high prices that come from luxury showrooms. Our warehouses are stocked with more than 100,000 units, ready to ship for next day delivery. For larger items, we work with some of the UKs best couriers to hand-deliver to your doorstep.

As well as our website, we run a successful Amazon store and many of our Cookology items are Best Sellers and we are Top Rated eBay Sellers.

Our team of expert customer service staff are here to answer your questions and help you to pick out the perfect appliance for your kitchen, whether it’s a brand new induction hob, a stylish fan oven, or a fridge with food for the whole family.

Visit Website

Phone:

08000 308 444

Email:

help@cookology.com

Location:

Unit 2 Piperell Way

B-

Refund - Average

66.67%
Industry Average
Item arrived damaged; cosmetic, still fully functioning. Cookology responded quickly; we negotiated a partial refund and I kept them damaged item. Disappointing start, satisfactory ending.
posted 1 year ago - Anna Evans
I ordered this hob and it was delivered the next day, excellent service. Unfortunately, it was not suitable for use in our kitchen because of a minor difference in height so I had to ask to return it. I received a full refund, again within a day. I will be buying from Cookology in the future as their service is second to none. You can buy with confidence from them.
posted 1 year ago - Graham Luke
Upon unpacking the dishwasher we noticed there were two dents on the side of the machine. I reported this to Cookology and was offered a partial refund. The response from Cookology was prompt, courteous and fair.
posted 1 year ago - Mary Butler
Cookology seem to be a reputable company offering excellent customer service which indeed they are. The freezer we ordered arrived damaged, I think that was possibly down to the couriers. Cookology offered a replacement or refund straight away, I accepted the refund. I would have given them five stars but for the faulty goods.
posted 1 year ago - John Bell
Good delivery time. Although I feel the Fridge unit is not adequately packaged on the sides, front & back. any small bump would cause damage. We ordered another unit which again arrived very quickly, although it has minor scratches on the left side. Again, no bag-wrap on the unit so it was not adequately packaged in my opinion. Waiting for refund & collection of the first unit purchased.
posted 1 year ago - Martin Iveson
As the microwave was built in, the damage to the outer casing would not be seen so I settle on a partial refund rather than return after I tested that the microwave was in full working order.
posted 2 years ago - Anonymous
REALLY GOOD ON DELIVERY TIMES. EXCELLENT CUSTOMER SERVICE - THE DISHWASHER ARRIVED DAMAGED, BUT Cookology WERE PROMPT IN ANSWERING MY EMAILS AND DEALING WITH REQUESTED REFUND. I WILL DEFINITELY USE THEM AGAIN!
posted 2 years ago - Anonymous
It is okay but my fridge have a dent and I tried to contact them for refund or how to return it but no one even reply to me or help me
posted 2 years ago - Nicole Villanueva
Had refund so can’t comment
posted 3 years ago - Ann Roberts
Excellent customer service. I had a problem with a dishwasher. They quickly replied to my emails to assist me with the problem. Unfortunately the problem could not be resolved and I was offered the choice of refund or replacement. I chose the refund which was promptly dealt with.
posted 3 years ago - Peter Smith