Cookology Reviews

4.8 Rating 6,144 Reviews
C-
Happiness Grade
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About Cookology:

Cookology is an Online White Goods Retailer, specialising in appliances such as Chimney Cooker Hoods, Extractor Fans, Hobs, Ovens, Fridge Freezers, Beverage & Wine Coolers, Mini Dishwashers and much more!

Based in Suffolk, the Cookology brand was created in 2015 to bring high-quality products directly to consumers, without the high prices that come from luxury showrooms. Our warehouses are stocked with more than 100,000 units, ready to ship for next day delivery. For larger items, we work with some of the UKs best couriers to hand-deliver to your doorstep.

As well as our website, we run a successful Amazon store and many of our Cookology items are Best Sellers and we are Top Rated eBay Sellers.

Our team of expert customer service staff are here to answer your questions and help you to pick out the perfect appliance for your kitchen, whether it’s a brand new induction hob, a stylish fan oven, or a fridge with food for the whole family.

Visit Website

Phone:

08000 308 444

Email:

help@cookology.com

Location:

Unit 2 Piperell Way

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Refund - Average

55.56%
Industry Average
Bought a Cookology CMDW3WH Mini Plus Table Top Dishwasher from The Wright Buy on Amazon which stopped working after 18 months. They refuse to repair, replace or refund it.
posted 11 months ago - Anonymous
Quick enough to want a review but both were damaged and returned and they have still failed to refund both of them.
posted 1 year ago - Chris Hersant
Sent it back for a refund (which was difficult since the boxes are clearly not designed to be reused).
posted 1 year ago - Jas Simpson
If this was the decision of a rogue employee or company policy to offload used returned goods is unclear? The customer service team promptly removed the freezer and made a refund but not before asking if I would be interested in keeping it and having a partial refund.
posted 1 year ago - Anonymous
Cookology seem to be a reputable company offering excellent customer service which indeed they are. The freezer we ordered arrived damaged, I think that was possibly down to the couriers. Cookology offered a replacement or refund straight away, I accepted the refund. I would have given them five stars but for the faulty goods.
posted 1 year ago - John Bell
Good delivery time. Although I feel the Fridge unit is not adequately packaged on the sides, front & back. any small bump would cause damage. We ordered another unit which again arrived very quickly, although it has minor scratches on the left side. Again, no bag-wrap on the unit so it was not adequately packaged in my opinion. Waiting for refund & collection of the first unit purchased.
posted 1 year ago - Martin Iveson
Beware, beware, beware I ordered a double oven that was supposedly in stock and available was given a 3day delivery window that straddled a weekend so arranged sometime off work and WFH stayed in all weekend had no communication from a courier, no delivery arrived I complained to Cookology later the following week they took 5 days to answer and stated a very suspicious response that it had been lost by the courier hmmm really I think they had no stock now awaiting my refund that has not been given a refund date, still to summarise no oven and no money time off work wasted and a weekend of not going out, from now on its AO all the way for me.
posted 1 year ago - Christopher Whitley
It is okay but my fridge have a dent and I tried to contact them for refund or how to return it but no one even reply to me or help me
posted 1 year ago - Nicole Villanueva
Wrong product dilvered, the an absolute night mare trying to sort it out and getting them to collect it. In the end I had to arrange a currier to return the unwanted items so I could get a refund joke of a company
posted 3 years ago - Dale Smith
Company cancelled my order after a wee of waiting on my goods lett me with no fridge or freezer when i have kids amd STILL not received a refund to buy new ones this is week 2 and i am a single mum of 2 absolutely shocking
posted 3 years ago - Stephanie Murray