“
Very poor customer service. The product I purchased had a damaged fascia and Cookology have been terrible in rectifying the issue. Avoid this brand at all costs
”
posted 4 weeks ago
- Nathan Livingston
“
Their countertop dishwashers are defective. Do not buy unless you want an appliance that cant clean plates stacked in accordance with the manual after a FOUR HOUR CYCLE. Customer service team are extremely rude. Avoid
”
posted 5 months ago
- Anonymous
“
If l can give 0 starts l will.
They don't deserve even 1 start.
This hob doesn't work properly, even when is cold ,the display says E9,E9 is only when is very hot.
Costumer service doesn't help!! I will take it to the trading standards as l paid £602.99
”
posted 1 year ago
- Nataly
“
Wrong item delivered, I ordered a fridge they sent a freezer. They won’t deliver the correct item until 5-10 working days. Customer service is rude and unhelpful.
I ordered a big food shop in anticipation for my new fridge yet they won’t compensate. Terrible service and terrible attitudes!!!
”
posted 1 year ago
- Kerry
“
My order was due to be delivered on a day when I was working, I emailed customer service who advised me that Adam had changed my delivery to my day off, guess what I receive email on my day off saying my fridge was delivered, I get home on a rainy day to a soggy box! Not happy 😡
”
posted 1 year ago
- Anonymous
“
The hob had only been installed around 3 months max!
We contacted the customer service to be told that a replacement could be sent out as it was in warranty (as expected).
”
posted 3 years ago
- Anonymous
“
I purchased as a Xmas gift a table top dishwasher for my son and his partner we left it wrapped to protect it trusting Cookology to have not sent a damaged item how wrong we were. Terms and conditions dictate the package should have been opened within 48 hours of receipt my mistake but no offer of help or investigation they absolved themselves my kids have no Xmas gift both of whom work for the NHS customer service poor do not purchase from these people
”
posted 3 years ago
- Anonymous
“
Cookology induction hob failed after 4 years with a faulty power board: Cookology were unable to offer any service regarding repair, supply of faulty parts or contribution towards replacement: this constitutes poor value and i suggest avoiding this brand.
”
posted 3 years ago
- Dave Viney
“
Worst service I’ve ever received. Faulty product sent out and returned on 3 separate occasions. I wouldn’t consider buying anything from this company again.
”
posted 3 years ago
- Ronan Connolly
“
Was looking forwards to this purchase for months but the Unit came with manufacturing damage all over the unit (see picture, these random markings were ALL over the unit and embedded into the finish)
Absolutely no urgency from the customer service team to get it resolved, customer service team supervisor was incredibly rude and patronising who told us all units leave the factory perfect, inferring that we caused the damage.
”
posted 3 years ago
- Jas Simpson
