Login

Start Free Trial Are you a business?? Click Here

Are you a business?

Terms & Conditions

User Privacy Policy

Business User Privacy Policy

Data Protection

Cookology Reviews

4.8 Rating 6,145 Reviews

100 %

of reviewers recommend Cookology

Company Reviews

Product Reviews

4.8

Based on 6,145 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Could Be Better

About Cookology:

Cookology is an Online White Goods Retailer, specialising in appliances such as Chimney Cooker Hoods, Extractor Fans, Hobs, Ovens, Fridge Freezers, Beverage & Wine Coolers, Mini Dishwashers and much more!

Based in Suffolk, the Cookology brand was created in 2015 to bring high-quality products directly to consumers, without the high prices that come from luxury showrooms. Our warehouses are stocked with more than 100,000 units, ready to ship for next day delivery. For larger items, we work with some of the UKs best couriers to hand-deliver to your doorstep.

As well as our website, we run a successful Amazon store and many of our Cookology items are Best Sellers and we are Top Rated eBay Sellers.

Our team of expert customer service staff are here to answer your questions and help you to pick out the perfect appliance for your kitchen, whether it’s a brand new induction hob, a stylish fan oven, or a fridge with food for the whole family.

Visit Website

Phone:

08000 308 444

Email:

help@cookology.com

Location:

Unit 2 Piperell Way
Haverhill
CB9 8QW

Write Your review

Tell us how Cookology made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Cookology 5 star review on 4th September 2022

Cookology 5 star review on 1st August 2022

Cookology 5 star review on 20th July 2022

Cookology 5 star review on 17th July 2022

Victoria Carter

Cookology 5 star review on 2nd July 2022

Cookology 5 star review on 10th June 2022

Cookology 5 star review on 10th June 2022

139

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was impressed with the pre-sales service and their prices, however, the delivery service was bad. Delivery team contacted me the day before to ask "If I could be at the property at 7.00AM" I agreed although I had to leave home at 5 to get there. No delivery at 8.30, so I contacted them to be told that Lorry was still in depot. No apology for lack of contact. Delivery turned up at 3.00PM. Can't comment on quality of appliances as not installed yet.”

Posted 9 years ago

“The washing machine was due to be delivered on Thursday 12th June waited in all day no explanation, emailed on the Friday 13th June got a quick response saying being it was being delivered on 16th June between 9-11 and it was.”

Posted 9 years ago

“Delivery was quick, although I only had 1 man struggling to deliver my range coooker and was having to throw it around a bit....which was quite alarming for me to watch. I think you should have 2 delivery men for larger items such as these as it is unsettling to watch your lovely new appliance (you have just spent lots of money on) being treated that way...”

Posted 9 years ago

“recieved a phone call informing me that my order will be delivered tomorrow (8th April) when I had previously requested delivery for 8th May, I`m just hoping it doesn`t get lost between now and 8th May. The actual ordering of my appliance was very good and straightforward, its just the delivery date hic-up.”

Posted 10 years ago

“The item ordered was delivered safely and in reasonable time. However, at no point did I receive an email conformation of my order. I emailed them to ask about this and when to expect delivery: "The amount of £xxx has been taken from my credit card but I've had no order confirmation email from you at all. What's happening ?" I got a rather sniffy reply: "As you will tell from the website the model you purchased was out of stock and needed to be ordered in. They are due into us tomorrow and will be with you on Friday."”

Posted 10 years ago

Dear Mr Abbott, we experienced a technical issue with our Email server that meant no confirmation Emails were sent that day - I can see that one of our team responded to your inquiry immediately and I'm glad everything else went well with your order.

Posted 10 years ago

“Got it a day late, despite confirmation text telling me when it should arrive. However, hob works well and looks great. Excellent value for money.”

Posted 10 years ago

“First class service cant fault them would certainly purchase from them again”

Posted 10 years ago

“I was only contacted about delivery when the driver was en route. It all worked out fine however it very likely could have resulted in a missed delivery. Proper notice should be at least a day in advance.”

Posted 10 years ago

“slight hiccup by forgetting to send all my order ie., fitting kit for mw but overall had good response and service, corrected mistake and sent out next day. Would use them again x”

Posted 10 years ago

“Good website and great prices. wish returns would be free of charge but apart from that, great contender for online shopping!”

Posted 10 years ago

“Very happy with the item supplied, price, and speed of delivery. However, unhappy that I did not receive any notification of when the item would be delivered. Fortunately, I just happened to be in when it arrived.”

Posted 10 years ago

“Unfortunately after ordering you didn't have the item I required in stock. Your reimbursement was prompt and efficient.”

Posted 10 years ago

“Good apliance , a little bit of confusion in delivery action”

Posted 10 years ago

“Product quality is poor”

Posted 10 years ago

“Good service however issues with product working correctly have been a problem.”

Posted 11 years ago

“Excellent product, terrible service”

Posted 11 years ago

«
1
2
3
4
5
»

Cookology is rated 4.8 based on 6,145 reviews