Received a concerning letter that the gas hob I bought last year from Cookology that it is at risk of causing a major gas leak due to a faulty connector. Followed the instructions and booked a British Gas appointment with Cookology to rectify this issue today, taking a day off work and no engineer bothers to turn off. Company is impossible to get through to to sort this out, been on hold now over 15 minutes, can't book a new appointment online because I'm already on the system. Eventually got through to their third party agency MKT Point - to encounter the worst customer experience ever! After making it half way through the booking process the extremely unprofessional operator hung up on me. Don't buy from Cookology, choose an alternative, safer brand who have some consideration to after-sales care...