Awful experience. Was looking forwards to this purchase for months but the Unit came with manufacturing damage all over the unit (see picture, these random markings were ALL over the unit and embedded into the finish) Absolutely no urgency from the customer service team to get it resolved, customer service team supervisor was incredibly rude and patronising who told us all units leave the factory perfect, inferring that we caused the damage. Couldn't even tell us if a replacement unit was going have similar defects, simply not good enough, I'm not paying b grade prices. Sent it back for a refund (which was difficult since the boxes are clearly not designed to be reused). Still no update from cookology of if it has been received and my refund process, mega unprofessional I purchased a replacement from competitor candee that was perfect out of the box. Will never buy from "cookology" or "therightbuy" again.