Dear Sirs, Firstly you refused to accept that my item was damaged from photos I sent you, then you told me to return it, which I did via Hermes parcels. Finally you now state you have not received the return, I am currently checking with Hermes regarding its status. I have already purchased another gas hob from you as a replacement, As it was required urgently. Therefore I have now paid you for two hobs and it appears I may be unlikely to get my refund for the first one. I have to say I am not impressed by your service, or your treatment of customers. Particularly by your customer services adviser Edward. How is the cause on most of my problem. Due to lack of care and consideration. Regards John Mirley