Purchased an extractor fan between Christmas and New year. Fast delivery which was great as my old one broke and needed a new one urgently as I was hosting a family New year's dinner. We had booked someone to fit it the day it arrived. We took it out of the box and it looked lovely but then upon further inspection it was miss shaped. I needed it to be fitted that day due to the time scale - needing it before New Year's Day and paying the fitter. The fit took longer than expected as he tried to correct it. I regrettably took the risk of it looking right, because it is still missshaped, I should of contacted the company before fitting. I contacted the company after the fit as I was dissatisfied explaining asking if I could have a replacement or discount, to my disappointment they said no to both. Under the circumstances I thought they may have offered a replacement. I certainly will not be using them again