update on my previous review on google and trust pilot , tuesday ,boiler pointer assigned by corgi to change my one leaking radiator sent a radiator , wednesday engineer turns up and proceeds to tell me the incorrect fittings have been sent so he cannot change the radiator,he tells me he can still close this leak off but has to drain the whole water system , obviously concerned over this response a now major job for one leaking radiator i asked if there was any other way to do this, he informed me he could freeze the pipes to the one radiator and then change it, but low and behold he couldnt do this now as he didnt have the relevant tools to carry this out, so off he goes , leaving me with still a leaking radiator now almost 2 weeks later, following yet another complaint to corgi home plan , an advisor finally called me back to say he had spoke with boiler pointer who would be coming back friday morning with the correct fixings and do the work though they had told him they need to drain the system, obviously i asked why they couldnt freeze the pipes , aside from the money aspect of a 3 hour job now becoming a half hour job i didnt actually get a valid answer so today thursday i called boiler pointer myself to ask the reason why and no response suprisingly , it is a major worry that if a small leaking radiator has caused all these problems to the engineers they send out i dread to think if someone had a house flooding , its totally unbelievable that 2 weeks after reporting a repair this still has not been done , so take my advise dont waste your money on a home care plan