CORGI HomePlan Reviews

Name: CORGI HomePlan
Rating: 1.20

1.2 Rating 101 Reviews

5 %

of reviewers recommend CORGI HomePlan

Company Reviews

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1.2

Based on 101 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week

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CORGI HomePlan 1 star review on 29th September 2023

Robin Winter

CORGI HomePlan 1 star review on 23rd January 2023

Rae

CORGI HomePlan 1 star review on 9th December 2022

Ms Amys

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The most useless company with the most useless and ignorant “engineers”. They do not do the job, just don’t waste your time with these idiots”

Helpful Report

Posted 1 week ago

“Everything went wrong. The worst service I've every received. To much to say about them Don't trust them Don't join them. You'll only regret it. 9 days no heating no hot water. I've called the. 20 times never call me back. Lie.....basically they will do anything not to come out and do what you have paid for. Absolutely disgusting”

Helpful Report

Posted 1 month ago

“I have received a letter from Corgi Home Plan asking me to contact them ! Well number on letter no longer works other phone numbers go to OVO and they cant help ! I have phoned numerous times , left holding on for ‘ages’. -I have emailed both email address on letter no reply - I really dont know what else to do to get some form of Customer Service !”

Helpful Report

Posted 1 month ago

“No "zero" stars option or that is what we would have chosen. We can 100% echo review below, i.e. "Don't touch with a bargepole". Have been waiting for annual boiler service (actually have a maintenance contract!) since 24/4/24 (according to Customer Relations at Corgi Homeplan on 23/9/24 - call will presumably have been recorded). Eventually received mail to say to make appt online. Have had that appointment rearranged a number of times now as engineer did not turn up, no notice he was not turning up, and no contact made by Corgi Homeplan. Engineer did call once to rearrange but then yet again did not turn up and no contact. Every time, we have had to chase Corgi Homeplan ourselves. They make promises, say "we will try and get an engineer out tomorrow/next week etc", then no contact and no appt. We've lodged a complaint. Were told confirmation would say would take 8 weeks to resolve, but to ignore that as they'd get someone out sooner, possibly already the next day. And so on. Thankfully, our boiler is still working (although Corgi Homeplan engineer who serviced it last year said it was likely to stop working any day and to buy a new one), but based on reviews below, we are very concerned that if our boiler did break down, we would have to wait a very long time for Corgi Homeplan to respond. We get the impression they actually don't have any engineers available in our region who will take on jobs for Corgi Homeplan/Ovo. An absolute shambles. Complaints team said official "ombudsman" body to complain to is Utilities ADR. (PS In option below, you can only tick one response although several may apply).”

Helpful Report

Posted 2 months ago

“Absolutely disgusted with this company. Have had the same appointment rearranged so many times now due to either no contact from their engineer on the days he's supposed to turn up, or he actually lies about being "on his way" then never shows, or his "car broke down". Useless company! Will be cancelling once our issue gets sorted (if ever!!). Don't touch them with a barge pole!!”

Helpful Report

Posted 3 months ago

“Make sure you read your documents carefully, I’ve been paying for years but when I went to cancel they want me to pay more to cancel early, I knew I’d signed up for first year but it seems when it renews you are signed in for another whole year. We are buying new boiler that comes with a warrenty , we know longer need corgi home plan but have to pay. It also creeps up a lot every year I noticed when I went on website that new customer pay a lot less a month than we do. Be aware.”

Helpful Report

Posted 4 months ago

“Literally the worst.... a waste of time I would rather spend time sticking pins in my eyes than speaking to anyone of the call centre staff at Corgi... Money WASTED - I may as well have gone to a casino for all the good it did me when I actually needed insurance...”

Helpful Report

Posted 4 months ago

“Informed them oof the death of my Mother the Policyholder since then have been hammered with letters of demand over owed money. Have rang numerous times nobody answers have sent a email which confirmed I would received a reply within 2 days nothing after 5 days, a disgrace.”

Helpful Report

Posted 4 months ago

“Called x 7 promised to send plum er, big leak in kitchen,2 days still waiting, what the use paying so much per month..... Just lies.... Will have to leave corgi!!”

Helpful Report

Posted 5 months ago

“Can't believe it, phoned corgi to report that my father as passed away and to cancel the boiler insurance policy this women I spoke to said that ok thanks for letting us know 3 days later had a letting saying I need to pay £86 to cancel the policy so phoned the complaints department and explained the situation 2 weeks later they phoned me back and explained that someone needs to pay the cost if not it will be referred to the debt collection company which I thought it was very disrespectful of my father's passing away. Shocking company in this situation”

Helpful Report

Posted 5 months ago

“I was due a service and had a fault the day before. We managed to sort the fault but it came back the day of the service. The engineer said he had sorted it but when he went it wasn’t. I called them back and the day after an engineer said we had a blocked soil pipe which caused a blockage in the condensate trap. This should have been picked up with the service as part of the service is to check and clean that trap. Complained, charged nothing done, thjey deny it was in the service to clean that trap even though it’s in there service check list to do. Avoid them as I’ve had nothing but problems with this company”

Helpful Report

Posted 5 months ago

“i have been with corgi for over 5 years, never had a problem till this weekend. probably my fault for not reading a change in policy, but not really mentioned in the yearly email. Anyway boiler broke, rang corgi had to pay £60 call out. Engineer arrived, advised pcb is broke due to the electric going off. I asked him how, they're must be a AS fuse to prevent this he said there wasn't. any way he left, corgi rang and said i wasn't covered. so check your contract before joining, now OVO has entered into the name, the company seems to have gone down hill. oh and the now broken boiler has sprung a leak which it dint have before there engineer came around.”

Helpful Report

Posted 8 months ago

“I have had a Corgi Homeplan through OVO for 2 years, paying £12 / month. During that time I have tried to book my annual boiler service at least 6 times. No one has ever shown up. I've also logged multiple complaints. Initially they appear useful then there is no follow up. Ironically they've just sent me a renewal (double the cost of my original plan!). I'm going to complain to the energy ombudsman (they managed to negotiate £200 from OVO over a different issue and might have more success than me!) Shocking level of service and absolute crooks - avoid at all costs!”

Helpful Report

Posted 9 months ago

“Absolute shocking service yesterday 3 march 2024 at 3pm .my mom 81 /lives alone had water pouring from the boiler and thank fully a external pipe . As classed vulnerable we are still waiting for engineer and was told priotity due vunrabilty now 4,0pm on 4th march I have to chase call all to see when they going be attending . Had this policy for well over 20 years never claimed till now and pays over £30 per month. I see now know why don't bother and just depend local trusted trades . Waste of money ... So don't bother”

Helpful Report

Posted 9 months ago

“Please make sure you read ALL 28 pages of their Terms and Conditions. Especially the two sentences at the bottom of page 10..."If a waste or water leak from internal pipework is discovered and is not directly accessible....we will be unable to repair the fault until you have traced the leak and arranged for access to be made". Eight years at circa £40 a month which is over £3,000 paid :(”

Helpful Report

Posted 10 months ago

“absolutely terrible - had been a customer for years but when we really needed them they couldn't find an engineer for several days and refused to cover the work due to an incorrect installation of a radiator (it had been installed 8 years prior to us moving in). There really is no point in even having insurance I may as well have never bothered with them, complaints process was a joke and I'm pretty sure they were just laughing at me for even attempting to use their "service".”

Helpful Report

Posted 11 months ago

“17th Nov , reported issue with a radiator not heating up , Engineer called and after a little investigation told us we needed to flush the radiators if we wanted to get the system working correctly , we had to get private contractors in for this and once done the engineer came back out to look at the system which appeared to be working fine , then the boiler started to leak and make horrendous noises , fast forward 3 weeks and another engineer visit , " Your Heat Exchanger is Blocked" , had to ring corgi up to find out what was happening only to be told we dont cover the heat exchanger if it is blocked due to build up and we suspect you havent had the boiler serviced over the first few years , easy to dispel that one as we have had it serviced and maintained every year since it was fitted. So then after dispelling this issue they then would not acknowledge the likelihood that the action they told us take was likely to be the reason the Heat Exchanger was blocked so if your repair is likely to be expensive they will find a way to weasel out of it and look for any possible excuse not to cover you even if they are likely to have been the cause. Disgraceful attitude and total abrogation of any responsibilities , result still got poor heating performance and a boiler that is intermittent occasionally leaks and CORGI are not interested. SO MUCH for customer service. I intend to take this to small claims as this is going to come with a considerable cost after IMO they have caused an issue that was not apparent previously. I Also intend to share this on every review or Social Media site I can find to warn people to KEEP CLEAR of this shoddy company, No accountability and Wriggle to get out of owning their mistakes or generated issues. Needless to say I wont be continuing and need them to cancel my cover as I dont trust them to do what is right. Just as writing this got a mail from Customer Relations they will let me know their Decision in 8 Weeks, lets hope its not a cold Winter”

Helpful Report

Posted 11 months ago

“Corgi ovo homeplan Being paying for this cover for around 12 years. Never ever used it. However yesterday I requested an engineer for a faulty boiler! They charged me £50 to organise an engineer. Received a call from him 20 min before he got here and lucky I was home. Wasaq the engineer turned up walked around for no more than 20 min and stated the boiler was overheating. He spent most of the time trying to stick magnets to plastic pipes trying to hard sell a filter. He left after a very short time claiming he needed to do a report. He asked me sign something but claimed I couldn’t read it. He left the house and three min later received a call from ovo corgi (Yvonne) saying they had received the engineers report and unfortunately there may be some sludge in the system so any work is not covered. (Must have been the worlds quickest report) I then asked where this was in any terms and conditions. Yvonne responded by telling me that it was in an email that I received back in May (despite them not having my email address …. The story quickly changed to a letter….. surprise surprise it must have got lost in the post!!! Absolutely disgusting service ….. I estimated I have spent around £11k on this cover over the years and they have not ever even attended to service my boiler once!!!! Please please don’t believe the fake reviews for this site!!! Ask a trusted plumber for an independent advice before committing to these fraudsters!!!!!!!!!!!!! I originally took this cover out with sse and they appear to have transferred me to ovo corgi without my knowledge!!!!!!! Disgusting !!! Will be seeking an independent report from a plumber and taking this all the way!!!”

Helpful Report

Posted 1 year ago

“Botch repairs to elderly customers house, try to sell her a heater to repair soaked carpet that their ineptitude caused. Won't come out to repair their shoddy workmanship as their engineer doesn't work a Saturday, he will come out Sunday though. Shambles.”

Helpful Report

Posted 1 year ago

“We are now on the 8th day with no heating or hot water. 13 calls to Corgi and serval to the actual engineer (who very rarely answers) still no further on. No part ordered 2 engineer visits to “look” at our boiler. No one from corgi rings to update you. My guess is because there’s nothing to update on as they haven’t done anything. 3 children in the property 1 that suffers from seasonal bronchitis and has been hospitalised serval times over the years. My husband has telephoned corgi once again this morning and we are still no further on than we were 8 days ago. No part ordered no update….nothing! We have booked a weekend away because we can no longer stand having no heating and hot water. We have had to travel to my mums small bungalow throughout the week for showers and to warm up. This has obviously inconvenienced my mum who is 77 years old. Wouldn’t recommend corgi to anyone, customer service is a joke. Engineers are a joke and overall service is terrible. We have checked the ombudsman website and will be following direction from them on how to pursue this.”

Helpful Report

Posted 1 year ago

CORGI HomePlan is rated 1.2 based on 101 reviews