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CORGI HomePlan Reviews

1.2 Rating 91 Reviews

5 %

of reviewers recommend CORGI HomePlan

Company Reviews

1.2

Based on 91 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Over A Week

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CORGI HomePlan 1 star review on 29th September 2023

CORGI HomePlan 1 star review on 29th September 2023

CORGI HomePlan 1 star review on 23rd January 2023

CORGI HomePlan 1 star review on 23rd January 2023

CORGI HomePlan 1 star review on 9th December 2022

CORGI HomePlan 1 star review on 9th December 2022

CORGI HomePlan 1 star review on 9th December 2022

6

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My Unfortunate Experience below in email to company: Dear Corgihomeplan, Policy Number: 617938 After being told yesterday that my Boiler Heat exchanger was faulty and would not be covered by your insurance as the terms and conditions state it was not wired correctly (even though it has been running faultlessly for 7 years since instalation!) I was then told by your representative, that you did have a sister company that would instal a new boiler for me with a £400 discount, which was extremeley worrying as I was under the impression that I was fully insured for parts and labour of my boiler. Not happy with the non service and being as I was left with no hot water or heating, I thought it best to try and reach out to another engineer to get my heating back up and running as soon as possible. I am pleased to say that I have got my central heating fixed by a Gas Safe friend of the family who wishes to stay annonimous. Totaly different to your Engineer, he diagnossed that the likeley problem from the fault code F23 was the central heating pump, he said the existing pump maybe running slow and I asked him to change it. He did so and 1.5 hours later everything is running perfectly, a big difference to your companies suggestion of getting a new boiler fitted with only £400 discount to myself which may have cost thousands of pounds out of my own pocket. Attached is a video of the boiler working and a picture of the new working replacement pump. As explained today on the phone the fact that you were not willing to fix the fault I had without me paying for it meant that the insurance was surely void, for this reason alone I request to have the funds I have paid into this non service repaid to me in full and the policy ripped up.”

Posted 1 year ago

“My home plan cancelled on8-8-2020 I had no service all year while my policy was in force I paid policy in full complained in Feb still no service decided to cancel on 4-8-2020 they wanted to give a service on 13-Aug 2020 have asked for £60 cost of service refund but told by Adam H finance collection dept I am not entitled to it I am 70 years old and this is money I can not afford it is your fault I never got service not mine”

Posted 3 years ago

“update on my previous review on google and trust pilot , tuesday ,boiler pointer assigned by corgi to change my one leaking radiator sent a radiator , wednesday engineer turns up and proceeds to tell me the incorrect fittings have been sent so he cannot change the radiator,he tells me he can still close this leak off but has to drain the whole water system , obviously concerned over this response a now major job for one leaking radiator i asked if there was any other way to do this, he informed me he could freeze the pipes to the one radiator and then change it, but low and behold he couldnt do this now as he didnt have the relevant tools to carry this out, so off he goes , leaving me with still a leaking radiator now almost 2 weeks later, following yet another complaint to corgi home plan , an advisor finally called me back to say he had spoke with boiler pointer who would be coming back friday morning with the correct fixings and do the work though they had told him they need to drain the system, obviously i asked why they couldnt freeze the pipes , aside from the money aspect of a 3 hour job now becoming a half hour job i didnt actually get a valid answer so today thursday i called boiler pointer myself to ask the reason why and no response suprisingly , it is a major worry that if a small leaking radiator has caused all these problems to the engineers they send out i dread to think if someone had a house flooding , its totally unbelievable that 2 weeks after reporting a repair this still has not been done , so take my advise dont waste your money on a home care plan”

Posted 3 years ago

“Had a hot water problem and still have it 10 days later! – I’ve chronicled my experience below. PLEASE PLEASE PLEASE save yourselves similar issues and go elsewhere for boiler cover!! Sunday 2nd February – No hot water for morning shower, heating working ok. Rang Corgi Homeplan at approx. 12.30. Was asked about boiler pressure etc and then told that the fault ‘should be fixed within 24 hours unless we have to order parts’ Monday 3rd February – rang again after 24 hours as we hadn’t heard anything. Said they would get someone there next day. Asked if it could be quicker and someone came round late that afternoon – diagnosed fault and said that part would need to be ordered Tuesday 4th Feb – contacted Corgi again and asked when part would be available – told that it was coming from the manufacturer (Vaillant) and would be ready tomorrow. Checked that it would be a genuine part and was told it would be as it was coming from the manufacturer. Gas fitter texted to say part would be ready Thursday and he would be in touch to arrange fitting – asked where he was getting it as local suppliers had it in stock. Was told it was coming from Newcastle and that he would pick it up Wednesday and fit it in the afternoon Wednesday 5th Feb – contacted gas fitter and asked when he would be with us. Told us he was still in Newcastle and it would be Thursday morning – he would be with us by 10.30 Thursday 6th February – Fitter arrived with part but couldn’t drain boiler (!). Said he had someone in his car he had to drop off in Galashiels so he would come back at 3.30. Checked part and it was a pattern part not a Vaillant part so delay was to source a cheaper option (as correct part was in stock locally) – Just the sort of customer service I now see as their norm! No one arrived Phoned corgi – they told me the Pressure relief valve was faulty (it wasn’t) and that the boiler was sludged so they wouldn’t progress the claim (this is a boiler that has been on a maintenance contract with British Gas for seven years and was cleaned a year ago)* – I protested and they agreed to send out someone else to double check. Appointment made for 10am Friday Checked boiler – PRV was working but pressure gauge (which was working on Sunday) wasn’t showing any drop in pressure – now not working! Friday 7th February – 10am nobody arrived, 11am phoned corgi – they said the fitter was delayed on a job and apologised – he would ring me in half an hour and be with me that afternoon. No one arrived Saturday 8th February – No contact and no fitter Sunday 9th February – Same Monday 10th – fitter rang and we arranged 11.30am appointment. He arrived early, drained down boiler (no sludge and working pressure relief valve!) fitted part which did not solve the problem. Left to get an extra part which also did not solve the problem. Told me I needed a new boiler or that Vaillant could fix it if I paid a £90 callout charge. Left the heating not working! (was ok before) Rang a plumber friend who came round and fixed it in 2 minutes! Still have no constant hot water. Tuesday 11th February - Rang to cancel my Contract with them given the issues ( I’ve decided to replace the Boiler as you simply cannot trust this sort of company to repair them) and was told that I would have to pay the full year in order to cancel. Asked to lodge a complaint and spoke to customer services who investigated. They are paying compensation for the inconvenience which covers the year I have to pay but I still have to pay a £60 callout charge! Absolutely useless rabble – totally and utterly inept. 10 days without working hot water which they view as acceptable. Tried to wriggle out of fixing it by claiming sludge in system and when that failed just washed their hands of it (making sure of course they got their £60) *Worth noting that the who fitted our new boiler commented on how clean the system water was and used the 'broken’ PRV to drain the system - AVOID THEM!!!”

Posted 4 years ago

“Intermittent fault with control system on boiler, Corgi refused to repair till system completely failed absolute abseil service, been with them 9 years and never claimed, cancelled policy with immediate effect couldn't recommend them under any circumstance”

Posted 4 years ago

“Terrible company. Had a issue with the boiler not heating the water, Engineer came who suggested various ideas why it might not be working..so basically just guessing. Wasnt even sure if he was a registered gas safe engineer, I would say these are third party engineers hired by corgi who turn up in there own car and clothing. Would you let someone fiddle with your gas who didnt seem to have a idea!”

Posted 9 months ago

“The plan I have auto renews 1st Feb 2023. I don't wish to renew. The plan states even if you cancel your Direct Debit the plan will continue and you will owe the monies due. I have spoken to four different staff who say they need to transfer me and cannot help. I have written one cancellation letter (9th Jan). I have emailed every day for last eleven days (got automated response – but not every time) and still no acknowledgement of my cancellation request. If this experience is not deliberate policy the dreadful admin is enough to warn customer away.”

Posted 1 year ago

“If I could I would have awarded minus 5 stars. My boiler broke down on 17 th December. Phone was answered after 1 hour and 58 minutes and was told by an automation I had 2 minutes left. Just enough time to give my name and address and to say the boiler wasn't working before I was cut off. I expected a call back, but no one did, so had to ring back, a further 1 hour 45 minutes before being told the fault had been noted. I took this opportunity tell them I was asthmatic and also had COPD and had recently been in hospital with pneumonia. Told I was priority and give a different number should I need it. An engineer did turn up later that day and I was shown which button to press should the heating not come on again. The boiler needed a new part which was fitted on 20 December. Great!! The boiler stopped working on 23 rd and the button didn't work. Rang again and after another long wait on the phone was told engineer engineer would contact me. No one did! I rang the special number all day on 24th December but it was constantly engaged even at 9 pm. So much for 24/7 service!! Think they had all gone home to celebrate Christmas. Engineer came on 27th. I needed another new part. So no heating or hot water from 23 rd December till yesterday the 4th January. Would I recommend Corgi HomePlan, not a chance.I”

Posted 1 year ago

“Every1 stay away from this company Unprofessional, bad communication, poor service. Had boiler problem. Called corgi They charged £60 callout fee. Problem wasnt fixed. Poor communication by the engineer and there team. Over a week i had no hot water and heating, they made me wait. Every time engineer came out they kept saying oh u need a part. I said but ur here with the part correct? He said no they didnt tel me u need a part. Useless comoany”

Posted 3 years ago

“I contacted Corgi in November initially as I was experiencing low water pressure and it it affected the heating flow. This was corrected with a new part being supplied 3 weeks later, and i being charged £60 excess fee. However, another problem emerged after the part was installed, as the hot water flow would start hot but turn very cold, and to eliminate what i thought was a plumbing problem, i called the plumber who installed my mixer shower end of ?February 2020. He came out immediately on 22/12/2020 and checked the shower mixer and all the taps, and realised its a boiler problem. I contacted Corgi again on 23/12/20 and rang them persistently, even today 26/12 and I'm still waiting for a call back and some reassurance when they can get an engineer out to me. In the meantime, my family and myself have not had any hot water from the taps over the Christmas period. An unhappy Customer”

Posted 3 years ago

“If only there was a way to give minus reviews. I've been with Corgi since Feb 2020 and pay for the top level of support offering. I've experienced 2 issues with my boiler and believe they are linked. I've had several engineers in recent days/weeks and they are unable to resolve the issue. Apparently the free service I receive once a year was not carried out safely either. I have a Baxi DuoTech just over 4yrs old and therefore a popular boiler with parts readily available. I've had nothing but failed promises of calls and visits for one reason or another. Please please avoid and go with someone reputable.”

Posted 3 years ago

“I could not give zero star. There is water leaks underneath the combi Vaillant boiler and the Corgi two technician (2nd guy for second opinion). Both are incompetent and real cowboys. One guy came without tool box. They couldn't figure out where the water leaking, and forget about stopped it. The disgusting thing is there is a cancellation fee of £27. They are literally sucking people's blood and feeding their company. This is genuine feedback. Postcode KT2 7TS. Siva”

Posted 3 years ago

“2.30pm 29/10/20 Corgi customer care rang to say sorry they have just spoken to Corgi and they didnt have my details so i pointed out they told me that 2 hrs ago why wasnt it sorted then !!!!!!!!!!!!!.................................12.32pm 29/10/20. after 30 minutes on hold i have now been told that they did not give all my details to Baxi so that is why i have not been contacted PLEASE avoid this company !!!!!!!!!!!!!!!!!!!!!!!.............................. 11.55am 29/10/20 Day 4 of an 82yr old without water or heating !! Still no response or communication called twice received automated message saying unable to take call .................................................................... 15.50 pm 28-10-20 So 5 hours still no contact since Corgi responded to this Review ............................................................................................................................ Called corgi as the boiler in my 82 year old father in laws granny flat lost pressure and had a fan fault once pressurised up. Engineer came the next day around 14 hrs wait. I knew instantly he was out of his depth the he said the boiler had some water in which i know categorically it did not before he arrived ( i sold heating systems for Npower and checked ) Engineer then asked to borrow my wifes hair dryer as he couldnt get the boiler dry. Engineer left the property promising he was going to get parts only to receive a call 1 hour later to say he had been pulled off the job due to costs and Corgi would Pass it to Baxi SERIOUSLY !! so I went and looked at the boiler to discover it was soaking wet and no power. I have been told that it will be another 48hrs before i will get a call from Baxi so my 82 year old father in law will be without heating or hot water for 4 days”

CORGI HomePlan 1 star review on 29th October 2020

Posted 3 years ago

“Engineer didn’t seem to know what was wrong so just made something up and said it wasn’t covered. They basically sub contract the work out to any old engineer Ended up paying to get a British Gas engineer time come and fix the problem (in 15 mins) When it was time for me to have my service by corgi, the engineer turned up at the wrong time and was literally in the house 10 minutes. Surely a service takes longer than that? No paperwork, no report Unfortunately, Corgi have me locked in a 12 month contract and won’t let me cancel but as soon as it expires, I’ll be going with British Gas”

Posted 3 years ago

“Paid my £15/month; was then charged £60 excess for an engineer callout to be told that a defunct hot water heat exchanger would not be replaced because the engineer assessed that the problem had been caused by sludge in my system - all my radiators work perfectly from top to very bottom and the system was last fully drained and reprotected 4 years ago but Corgi wouldn't budge on their refusal to cover me. Scheisters - expect them to seek a wriggle-out clause for any claim that you might make. Having read Corgi's reply I can only state that my system does not have a sludge problem - their engineer did not examine my system beyond taking a sample of water from the front of the pump with his fingertip and finding it to be discoloured - he did not examine any of the radiators or pipework to seek substantive evidence of sludge buildup (which he would not have found) - that is insufficient examination to make any professional assessment. But, on the basis of this inadequate assessment, Corgi have sent me an email stating that they will not give me further full cover unless I provide documentary proof of a professional powerflush - such a powerflush would cost several hundred pounds and could easily cause damage to my system that would cost a great deal of money to repair, beyond being completely unnecessary. This is a shameful and indefensible stance for Corgi to take, and to be charged £60 for an engineer callout only to be told that the engineer will not carry out the required work is thoroughly disreputable - furthermore, when I told them that the policy is now worthless to me they stated that, should I wish to cancel it, there will be an "administration" charge approximately equal to the remainder of the 12 months payments! Further and, hopefully last, comment on this. As a result of the last two paragraphs Corgi customer service contacted me (they told me that the reason for the contact was this review). They appeared sympathetic to my arguement and offered for a different engineer to attend - I accepted this offer. The engineer has now contacted me and advised me that his visit is not to investigate and resolve my problem - his instructions are to do no more than take a water sample and send it for analysis; should that analysis reveal the presence of any contaminant, e.g. limescale or iron oxide, then my claim would still be refused. He also explained that the sample would be taken NOT from my system but from the heat exchanger SUPPLY side - he was clear in his belief that the breakdown was not caused by system sludge but by limescale in the water supply! When I put it to him that, in the area in which I live (hardest water in the UK), these contaminants will most certainly be present, he agreed. He also didn't take issue with my analysis that, whilst his visit was clearly intended to seek evidence to support Corgi's stance on this matter, it would not lead to any resolution of the problem. I have now cancelled his visit and hope to have nothing further to do with Corgi - ever. And my advice to you, dear readers, is that, unless your water supply is comprised solely of pure water containing zero trace elements, any money paid to this company for boiler insurance will be wasted money.”

Posted 4 years ago

“We have a 4 month old baby and its now 9 days (so far) of No hot water or heating - is this acceptable??!!! 3 engineers down and still waiting for Corgi to sort it. Last engineer said they could fix the new parts but Corgi said they wanted to get a better price elsewhere and thus we are still waiting for the fix. This is definitely not a "service" worth paying for”

Posted 4 years ago

“Please make sure you read ALL 28 pages of their Terms and Conditions. Especially the two sentences at the bottom of page 10..."If a waste or water leak from internal pipework is discovered and is not directly accessible....we will be unable to repair the fault until you have traced the leak and arranged for access to be made". Eight years at circa £40 a month which is over £3,000 paid :(”

Posted 3 months ago

“absolutely terrible - had been a customer for years but when we really needed them they couldn't find an engineer for several days and refused to cover the work due to an incorrect installation of a radiator (it had been installed 8 years prior to us moving in). There really is no point in even having insurance I may as well have never bothered with them, complaints process was a joke and I'm pretty sure they were just laughing at me for even attempting to use their "service".”

Posted 4 months ago

“17th Nov , reported issue with a radiator not heating up , Engineer called and after a little investigation told us we needed to flush the radiators if we wanted to get the system working correctly , we had to get private contractors in for this and once done the engineer came back out to look at the system which appeared to be working fine , then the boiler started to leak and make horrendous noises , fast forward 3 weeks and another engineer visit , " Your Heat Exchanger is Blocked" , had to ring corgi up to find out what was happening only to be told we dont cover the heat exchanger if it is blocked due to build up and we suspect you havent had the boiler serviced over the first few years , easy to dispel that one as we have had it serviced and maintained every year since it was fitted. So then after dispelling this issue they then would not acknowledge the likelihood that the action they told us take was likely to be the reason the Heat Exchanger was blocked so if your repair is likely to be expensive they will find a way to weasel out of it and look for any possible excuse not to cover you even if they are likely to have been the cause. Disgraceful attitude and total abrogation of any responsibilities , result still got poor heating performance and a boiler that is intermittent occasionally leaks and CORGI are not interested. SO MUCH for customer service. I intend to take this to small claims as this is going to come with a considerable cost after IMO they have caused an issue that was not apparent previously. I Also intend to share this on every review or Social Media site I can find to warn people to KEEP CLEAR of this shoddy company, No accountability and Wriggle to get out of owning their mistakes or generated issues. Needless to say I wont be continuing and need them to cancel my cover as I dont trust them to do what is right. Just as writing this got a mail from Customer Relations they will let me know their Decision in 8 Weeks, lets hope its not a cold Winter”

Posted 4 months ago

“Corgi ovo homeplan Being paying for this cover for around 12 years. Never ever used it. However yesterday I requested an engineer for a faulty boiler! They charged me £50 to organise an engineer. Received a call from him 20 min before he got here and lucky I was home. Wasaq the engineer turned up walked around for no more than 20 min and stated the boiler was overheating. He spent most of the time trying to stick magnets to plastic pipes trying to hard sell a filter. He left after a very short time claiming he needed to do a report. He asked me sign something but claimed I couldn’t read it. He left the house and three min later received a call from ovo corgi (Yvonne) saying they had received the engineers report and unfortunately there may be some sludge in the system so any work is not covered. (Must have been the worlds quickest report) I then asked where this was in any terms and conditions. Yvonne responded by telling me that it was in an email that I received back in May (despite them not having my email address …. The story quickly changed to a letter….. surprise surprise it must have got lost in the post!!! Absolutely disgusting service ….. I estimated I have spent around £11k on this cover over the years and they have not ever even attended to service my boiler once!!!! Please please don’t believe the fake reviews for this site!!! Ask a trusted plumber for an independent advice before committing to these fraudsters!!!!!!!!!!!!! I originally took this cover out with sse and they appear to have transferred me to ovo corgi without my knowledge!!!!!!! Disgusting !!! Will be seeking an independent report from a plumber and taking this all the way!!!”

Posted 5 months ago

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CORGI HomePlan is rated 1.2 based on 91 reviews