Had a hot water problem and still have it 10 days later! – I’ve chronicled my experience below. PLEASE PLEASE PLEASE save yourselves similar issues and go elsewhere for boiler cover!! Sunday 2nd February – No hot water for morning shower, heating working ok. Rang Corgi Homeplan at approx. 12.30. Was asked about boiler pressure etc and then told that the fault ‘should be fixed within 24 hours unless we have to order parts’ Monday 3rd February – rang again after 24 hours as we hadn’t heard anything. Said they would get someone there next day. Asked if it could be quicker and someone came round late that afternoon – diagnosed fault and said that part would need to be ordered Tuesday 4th Feb – contacted Corgi again and asked when part would be available – told that it was coming from the manufacturer (Vaillant) and would be ready tomorrow. Checked that it would be a genuine part and was told it would be as it was coming from the manufacturer. Gas fitter texted to say part would be ready Thursday and he would be in touch to arrange fitting – asked where he was getting it as local suppliers had it in stock. Was told it was coming from Newcastle and that he would pick it up Wednesday and fit it in the afternoon Wednesday 5th Feb – contacted gas fitter and asked when he would be with us. Told us he was still in Newcastle and it would be Thursday morning – he would be with us by 10.30 Thursday 6th February – Fitter arrived with part but couldn’t drain boiler (!). Said he had someone in his car he had to drop off in Galashiels so he would come back at 3.30. Checked part and it was a pattern part not a Vaillant part so delay was to source a cheaper option (as correct part was in stock locally) – Just the sort of customer service I now see as their norm! No one arrived Phoned corgi – they told me the Pressure relief valve was faulty (it wasn’t) and that the boiler was sludged so they wouldn’t progress the claim (this is a boiler that has been on a maintenance contract with British Gas for seven years and was cleaned a year ago)* – I protested and they agreed to send out someone else to double check. Appointment made for 10am Friday Checked boiler – PRV was working but pressure gauge (which was working on Sunday) wasn’t showing any drop in pressure – now not working! Friday 7th February – 10am nobody arrived, 11am phoned corgi – they said the fitter was delayed on a job and apologised – he would ring me in half an hour and be with me that afternoon. No one arrived Saturday 8th February – No contact and no fitter Sunday 9th February – Same Monday 10th – fitter rang and we arranged 11.30am appointment. He arrived early, drained down boiler (no sludge and working pressure relief valve!) fitted part which did not solve the problem. Left to get an extra part which also did not solve the problem. Told me I needed a new boiler or that Vaillant could fix it if I paid a £90 callout charge. Left the heating not working! (was ok before) Rang a plumber friend who came round and fixed it in 2 minutes! Still have no constant hot water. Tuesday 11th February - Rang to cancel my Contract with them given the issues ( I’ve decided to replace the Boiler as you simply cannot trust this sort of company to repair them) and was told that I would have to pay the full year in order to cancel. Asked to lodge a complaint and spoke to customer services who investigated. They are paying compensation for the inconvenience which covers the year I have to pay but I still have to pay a £60 callout charge! Absolutely useless rabble – totally and utterly inept. 10 days without working hot water which they view as acceptable. Tried to wriggle out of fixing it by claiming sludge in system and when that failed just washed their hands of it (making sure of course they got their £60) *Worth noting that the who fitted our new boiler commented on how clean the system water was and used the 'broken’ PRV to drain the system - AVOID THEM!!!