If I could I would have awarded minus 5 stars. My boiler broke down on 17 th December. Phone was answered after 1 hour and 58 minutes and was told by an automation I had 2 minutes left. Just enough time to give my name and address and to say the boiler wasn't working before I was cut off. I expected a call back, but no one did, so had to ring back, a further 1 hour 45 minutes before being told the fault had been noted. I took this opportunity tell them I was asthmatic and also had COPD and had recently been in hospital with pneumonia. Told I was priority and give a different number should I need it. An engineer did turn up later that day and I was shown which button to press should the heating not come on again. The boiler needed a new part which was fitted on 20 December. Great!! The boiler stopped working on 23 rd and the button didn't work. Rang again and after another long wait on the phone was told engineer engineer would contact me. No one did! I rang the special number all day on 24th December but it was constantly engaged even at 9 pm. So much for 24/7 service!! Think they had all gone home to celebrate Christmas. Engineer came on 27th. I needed another new part. So no heating or hot water from 23 rd December till yesterday the 4th January. Would I recommend Corgi HomePlan, not a chance.I