I had a problem with the programmers on our system, this I was told was covered on my policy. However after a week had passed I still hadn’t heard anything so phoned again and was told abruptly that the engineer would contact me half hour before he arrived. Here I am now over a month later, and still, despite calling again and receiving 2 texts, one to say that an engineer had been booked for (this morning), and then another text to say that an engineer had been booked for tomorrow morning within a two minute period, I was already loosing confidence once again. You guessed it!!!! Still waiting (2 days at time of review), so there only remains one option now and that is to cancel contract. Just to add, in the past the service has been fairly consistent. The times that I have had to call them they have responded quickly and have solved the problem usually in one visit. But at the present time for me, their communication and service has dropped off the scale.