1) I am a 73 year old pensioner, at home all day. My wife is the same age, and suffers from an underactive thyroid, which means she is unable to effectively regulate her body temperature. 2) We have had no heating since the boiler broke down during the night of Monday the 28th January. It is now the evening of the 3rd of February, and we still await a date when the boiler will be repaired. 3) The lowest temperatures for seven years have been experienced during this period. We are both cold and unable to keep warm with the use of portable heating appliances. 4) Information regarding the progress of our claim has only been obtainable by telephoning the company helpline. There have been no proactive measures by Corgi HomePlan Ltd to keep me, the customer, informed. This represents a failure in customer care. 6) I have been informed that Corgi HomePlan Ltd are in communication with the boiler manufacturers, but have not been informed what the outcome is. This whole episode indicates a failure to put the customer first, and I suggest a review of Corgi HomePlan's practices and procedures at the highest level. I am unable to recommend anyone to become a customer of CorgiHomePlan. Update - Sunday 3rd February 11am. Telephoned CorgiHomePlan again and spoke to an advisor named Bill, who still can't say when my boiler will be fixed. It's 3 degrees outside, but was much colder last night. Bill advised me that his colleague Paul had telephoned Baxi the boiler manufacturer, yesterday, but they couldn't find any details on their system.He promised to ring Baxi again and update me.( We shall see). Off now to scrape the ice off the windows and fill a hot water bottle. Another update tomorrow. Interim update 6pm 3rd February - Unfortunately Customer Advisor Bill didn't ring me, so It looks like another night in the cold with no knowledge of when we will have some heating.