I’ve never had such a bad experience with online shopping... I placed one order Jan24, my payment was accepted and Jan25 I received e-mail saying the article - coat I ordered is not available and the refund of my money was issued. The money will refund in 2-3 days - I haven’t received the money until today - Jan29. I placed another order Jan27 as the same article was available to order online for a few hours, my money was taken again, I called customer service twice Jan27 and Jan28 and was assured that the 2nd order placed was successful, the article was available and was allocated to my order 913142750 ... I even received an e-mail with this confirmation from customer service on Jan26. And today Jan29 I receive a notification that, again, it was a technical issue and the item is not available ! What’s wrong with you guys ?! I expect an urgent contact from your end and somebody to clarify where my order was allocated to and where my money for the two orders placed is .... Needless to say I will never buy anything at cosstores again :(