Really disappointed to read these reviews because I’ve been a loyal customer of cos for years. Left London recently so have used their online store - much to my disappointment. Don’t ever pay for next day delivery at a whopping £10 because it isn’t next day and this time waiting a week for standard delivery and had to email customer service this morning. It’s a stressful experience and honestly not worth the will they/won’t they arrive in time saga. Customer service was fine this is an issue coming from the decision makers. They are clearly aware of the delivery issues yet continue as they are which is concerning enough to stop using Cos online altogether, meaning I’ll rarely purchase anymore (which is a shame). They need to get with the times and look at what their competitors are achieving.