Bought two dresses from a COS store in DC on vacation. Both ended up with dye issues. Because the problems were not discovered until returning home 'ALEX' at customer service informed us we had no options to return or exchange the items because you have to be in the store in person with items, receipt, and method of payment. Never mind there is no store within 500 miles of our home. I am out around $300 and have two unwearable items. Will never shop here or at any other company owned by this brand group.
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