Everyone involved in the project was very helpful. The samples were great for putting ideas into words with my very limited prior knowledge of rings and details. They worked with me every step, from the stone to specific cuts and explained clearly differences for pricing, cuts, lab grown vs natural, and how some options affected others along the way (like beveling). They offered a payment plan if necessary to make the purchase easier and easily let me reschedule delivery when i realized i would be out of town that week. Overall, it was a great experience and i'm excited to propose with the ring they made me.