I am sorry to say that this was a bit of a disaster. The order date was booked in several weeks in advance as ordered as a Christmas gift. 2 days before the expected delivery the delivery date was delayed by 1 day. Then on the revised expected day of delivery, 24 December, after tracking the package all day the courier company updated the tracking to say the item was returned to the warehouse as the address allegedly could not be found. No attempt was made to contact me. I then called the courier and I was told there was no way for me to collect the item and it wouldn’t be redelivered until 29 December. 90% of the product was fresh food with a shelve life in the fridge of 3 days so by the time it was delivered it all had to go straight in the bin. I was given a refund, and most of the issue was not Cutter’s direct fault, and of course the bank holidays /Xmas was the main reason for the delayed redelivery. But a model based on delivering fresh and perishable food requires a top end courier service, like DPC. The customer pays for the delivery (more than 10% of the product cost in this case) so I don’t see why this wasn’t the case. All in all, I was left with no gift for the person I bought it for on Christmas Day, frustration with changing delivery dates, and then a box full of stale expired cakes.