Whilst I think Cutter and Squidge offers beautiful products, I will not be ordering from you again. I've ordered twice from you and both times, my experiences were unpleasant and actually spoilt what should have been happy and exciting occasions. The sales staff are rude and really unwilling to go out of their way to find a solution to everyday problems/issues that arise and i find this actually inexcusable in the service industry. It doesn't matter how good your product is, there is a new person coming into the market, with something similar everyday - the only thing that differentiates you is your service and I would rather order from another bakery that is more willing to accommodate me with a smile on their face. Good luck with your business. I do hope that it improves as your products are really quite adorable.