Firstly, I would like to say that the cake was delicious, this review is no reflection on the quality of the cake. We recently purchased our wedding cake, a lovely 3 tier naked cake. It was perfect. My issue is relating purely to shipping and what I would consider to be misleading/hidden charges. Upon ordering the cake, you are given an estimate for the shipping costs, in my case, it was £9.90 (£6 in my attached example). About a week before the wedding, I received an email saying that an additional £55 was required to ship the cake - as it's 3-tier, a special delivery service is required. I questioned this additional cost and was directed to a tiny caveat buried at the bottom of the 'Delivery Options' drop down. Having already been given an estimate of £9.90 to ship the cake at the time of ordering, why would I think to then dig through the delivery T&Cs to look for these additional charges. On top of that, the small clause doesn't give any indication of how large this charge would be. As it turned out, the charge of £55 accounted for over 20% of the entire order cost. This is a simple fix, and should be updated immediately. When someone orders a cake with 3 or more tiers, the shipping costs should reflect the true cost at the time of ordering, and not a week before the delivery date. I had no choice but to pay as it was a week before my wedding and already had 101 other things to arrange and get stressed about!!! Sadly, this has really put right me off Cutter & Squidge and all those who I have mentioned this to agreed that it's not right.