Despite receiving email confirmation, twice, of delivery dates Cutter and Squidge failed to deliver on the date and time, paid and provided for. Having requested a cancellation and refund of my order I continued to receive updates and no refund. Went to Sponge instead who had excellent communication and delivered on time. I realise that companies are at the mercy of delivery providers and if I had at least received a refund I wouldn't have left this review but there is no excuse for the poor communication and not checking themselves that the order was executed or that I had a refund.