I ordered the jubilee hamper to be delivered one week later (still before the jubilee but ordered in plenty of time). It was a treat for my family as we were all going to be off work together. I had confirmation it was ordered and even a shipping notification on the "Shop" app. It did not arrive. I rang to find out what happened. The first person I talked to said they would chase it and get back to me. He did not. I rang again and this time the woman called me back in 10 mins to say they could ship out another, but it would have been after the jubilee and we would all be back at work. To her credit she did refund me, the only good thing that this company has done. Not impressed and will never use them again.