I bought a beautiful mixed box of goodies for a colleague as a thank you when I had covid, which were to be delivered to her at work the next day. Unfortunately, it wasn’t clear on the delivery it would be delivered by DPD and I was alerted by them I would have to collect the parcel from my nearest pick up point- something I couldn’t do due to having covid. I contacted DPD who said they would be happy to change it to my work place but couldn’t because of the way C and S had filled out the delivery and put the name in the first line of the address. I alerted C and S who apologised and sent me a voucher to cover the costs. Unfortunately as the parcel didn’t even arrive at the pick up point until a week after the due date, having waited in a depot for 6 days and there was a 4 day shelf life on the goodies, there was little point in ordering them. I appreciate this was unfortunate but I would rather have had a refund as the whole point of ordering something lovely for someone, to be delivered to them was that I had covid and couldn’t go out and choose it myself. After my experience I don’t really feel I want to order anything else. It’s a shame as they did look beautiful!