Really appalling delivery and communication. This was a gift for someone recovering from surgery to brighten her day and recovery. I first requested the package be left outside as the person who was due to pick it up was around the corner - the driver left instead. I then paid for re-delivery and was told it would arrive the next day. It didn't so I had to chase it up - apparently, I had to send a follow-up email confirming my re-purchase which seems ridiculous as if I received automated notification of the purchase they should have as well. Regardless, nothing arrived on the day the contact said the package would be redelivered (no clear arrival time given either) so my friend had to stay inside all day awaiting a package that never came. I then had to chase the redelivery to have it finally dropped off. Really terrible experience.