Very disappointed. Order a hamper as a special gift for someone. Courier attempted to deliver hamper to the address late in the evening when the building as closed. After several attempts via instagram and calling the company and requesting it be resent or a full refund instead the company provided an unauthorised refund of £45 for an order that cost £120. And claimed they would donate the food to a food bank without permission. Whilst I’m happy to donate I wanted the hamper. I could have collected, had it delivered to me or paid to have it redelivered. None of these options were given. Clearly this company is use to rich people willing to lose 2/3 of what they paid without worry. The finality and communication via email was inappropriate and abrupt and didn’t resolve the query. So I basically lost £80 and was told the matter was closed……. Not what I would expect from how the company promotes themselves. Quite disappointing really.