Sadly, I have used cutter and squidge repeatedly throughout 2022 and have always been thrilled with the products and the service. However, this month I sent a cream tea to my Aunt for her birthday. She lives at a rural address. the delivery driver delivered the parcel about a mile away from MY Aunt's house. I have contacted DPD and also Cutter and Squidge. However, after ten days, I have not heard back from Cutter and Squidge despite several emails and WhatsApp messages. Today I had a reply from DPD who promised to investigate when cutter and squidge make a complaint. I have had really poor customer service on this occasion.