I ORDERED 10 ITEMS ONLINE ON 6TH DECEMBER AND THE MONEY FOR THIS ORDER WAS DULY TAKEN FROM MY BANK. I AM STILL WAITING FOR 5 OF THISE ITEMS AND NO ONE KNOWS WHAT IS GOING ON, I HAVE SPOKEN TO 7 CUSTOMER SERVICE REPS AND HAVE ASKED TO SPEAK TO A MANAGER BUT THERE IS NEVER ONE AVAILABLE AND HAVE BEEN PROMISED A CALL BACK WITHIN 24 HOURS ON A FEW OCCASIONS AND HAVE NEVER GOT ONE. ABSOLUTELY SHOCKING SERVICE. I HAVE NOW CONTACTED THE HEAD OFFICE IN LONDON AND THEY ARE LOOKING INTO IT. THESE WERE XMAS PRESENTS TO BE DELIVERED TO MY PLACE OF WORK AS I AM THERE ALL DAY. I AM STUNNED THAT A BIG ORGANISATION LIKE THIS CANNOT TELL ME WHAT IS HAPPENING WITH THE MISSING ITEMS. IF I DO NOT GET THEM BY END OF PLAY TOMORROW WHEN I FINISH WORK FOR XMAS I WANT MY MONEY BACK