Terrible service! An utter shambles! No proper concern for customers and no quick resolution. I asked Debenhamplus to provide me a receipt with the IMEI number on it for my Sony mobile phone and they told me they do not keep those numbers on their systems. For those who do not know an IMEI number is a phone's specific serial number. How can I have a warranty when my receipt does not provide my my phone's identity number! I bought my phone on the 16th of January and after going back and forth with Debenhamplus and Sony (Manufacturer) for 2 weeks they said they could type up a receipt but they need me to provide the information as they did not store it. After providing the information they required as well as the IMEI number, they provided me with the same old invoice without the IMEI number on it. What was the point! That's was what I required. Every second day I phoned them regarding this issue as I did not get an confirmation of things being moved forward. Sometimes I would be on the phone for an hour and they would tell me they had no record of the issue in the first place!! I received my full detailed receipt on the 1st of February by a staff member called Atif Iqbal (returns/complaints manager) I told him I wanted to complain and wanted compensation for all the stress and inconvenience I received but also for the charges on my phone bill due to calling a 0800 number. He advised me to double check the receipt and make sure I was happy with it. Of course I would be I had explain to them what exactly was needed on the receipt. I have emailed Atif Iqbal to complain and compensation as he said he would deal with it but I have had no reply for the last 7 days. Debenhamplus staff are terrible and not properly trained to deal with after sale enquiries as well as customers. I HIGHLY REGRET BUYING FROM DEBENHAMPLUS AND WARN OTHERS NOT TO BUY ANY PHONES, TVs OR LAPTOPS FROM DEBENHAMPLUS AS YOU WILL BE CHEATED AS A CUSTOMER!! This review is only for Debenhamplus and not for Debenham stores as they are very kind and easy to deal with. TO ALL THE CUSTOMERS OUT THERE LOOKING TO BUY FROM DEBENHAMPLUS PLEASE DONT!! YOU ARE THROWING MONEY DOWN THE DRAIN!!