DEBENHAMS PLUS IS NOT DEBENHAMS !!!!!! Bought an air-con unit from what I thought was Debenhams plus (because of Debenhams reputation ) only to discover the real firm behind it is Buy it direct .com . After only 3 uses the unit failed so called up, spoke with a rather rude female JESS HAIGH, who before I had explained any problems said the angle of the pipe from the machine was crucial and needed to be less than 30 Degrees she also said I needed to take photos of the unit and set -up . After sending photos she told me my installation was incorrect and even though I have only had it 35 days she strongly implied it was my fault and even claimed that one of the photos I took showed the pipe was on the floor and then went up too steeply . Luckily I took over 30 photos from many different angles some of which showed exactly how the pipe was which was nothing like she described from my photos ( lying ) . I then went on to look at the manufactures manual and it actually shows the correct installation as being 90 degrees or straight up as in a chimney. Fortunately other members of staff have since reassured me that she was WRONG to accuse me and got all details WRONG about how the installation was supposed to be . But it feels WRONG to be made to feel like you are about to be ripped off for £350 for a machine that was obviously faulty and practically new . If you get JESS HAIGH on the phone I suggest you ask for anyone else , she was rude , didn't listen and gave me huge doubts I would be treated fairly and legally. Forget TRUSTPILOT reviews too easy to fake this place has the real feedback . I am still waiting to see if I get my money back . Lets see ...