Bought an indesit washer dryer on 7th Sept. 2016 as a gift for my daughter, after 7 day and 3 washes the machine stopped working! I phoned customer services, who gave me a number for Indesit/hotpoint . It took me one hour and 9 minutes to speak to a lady who asked me who Debenhams were (worrying).They arranged an engineer to call 6 days later , he came and tested the machine on a computer , he never tested the washing on a washing cycle! He reported that the machine was fine.... So many phone calls and listening to mindless music later, I have now had so much stress , as Debenhams will not replace or refund without the permission of Hotpoint/Indesit.... I thought I would have no trouble replacing or a refund , as the machine was 7 days old when it broke. However this has not been the case and I now I am stuck with a broken machine and nearly £400 worse off. I will be purchasing from John Lewis from now on (who have fantastic customer service). I would also never buy anything made by hotpoint / indesit ever again , as their customer service is worse than disgusting.