We had a fridge delivered 4 weeks ago, on inspection the freezer latch was broken. We immediately contacted Debenhams (who after 3 phone calls finally got back to us a week later) who then got in touch with the fridge company, who after another week contacted a local repair engineer. We are now still sat with a broken boxed fridge which is unusable in our kitchen 4 weeks later. We have contacted Debenhams again asking for the local engineers number or for the fridge to be picked up and replaced but we are not having any luck. We just want the fridge gone now and to buy from a company with decent customer service. Please DO NOT BUY FROM DEBENHAMS PLUS!