Had a text to say goods had been delivered - No they hadn't. Phoned Customer Services to report this but they said the goods had been delivered and had actually been signed for - No they hadn't! She said she would check with the courier and call me back later - No she didn't! A week later I still hadn't heard a word from Debenhams, even though the cash had been taken immediately. Subsequently, I found (from a neighbour) that the item had been delivered, not only to the wrong house but to the WRONG ROAD! Many thanks to the honest neighbour but no help or contact at all from Debenhams. What a bunch of ostriches. Buy elsewhere!