Wish I could give negative stars! A shambles from start to finish. Ordered washing machine to be delivered to my third floor flat and paid for old one to be removed! Delivery man arrives and informs me he will only deliver 1.5 flights of stairs so I can cancel or get someone to carry rest of way!! Same for removing old machine. My partner and son had to carry the new one up and the old one down - both injured their backs in process. On unwrapping machine was damaged in three places - but not in obvious areas so I called and they discounted £55. But - when I used it it leaked all over floor - there was a huge crater in the casing unit holding dispenser drawer. I called to arrange return and refund - £100 of payment was on gift card - they said they would refund the cash to my account but the gift card £100 would take up to 28 days to get to me!!!! Raging! But kept checking account for cash part of refund ...... days go by and nothing. I call again - they have mistakenly put ALL of refund on the gift card!!!!! They won’t be able to rectify till I get the gift card and call them AGAIN with the number on it! They have over £400 of my money and I had the machine for 2 days - and the CUSTOMER SERVICES manager says it’s not their fault!! Don’t buy from them under any circumstances!