I wished to purchase a laptop from their website and to discuss a price match promise on an identical laptop I saw elsewhere for only £10 less. I was advised on their web chat that they would not match it! I made a complaint online a week before Christmas and I am still waiting for a response. Passed from pillar to post. Promises promises promises. I work in local government and had I handled a customers complaint like this I would be dragged off to the Local Government Ombudsman.
7 years ago
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