Mobile phone buyers BEWARE Firstly, I thought I was buying from Debenhams when in fact Debenhams Plus is actually ‘Buy It Direct’ Placing my order for a Samsung A5 2017 was quite straight forward plus there was good communication with regards to delivery. It arrived on time. However, when I opened the parcel the box containing the phone had had the manufacturers security label removed and another label had been placed over it. I have had quite few new phones from different suppliers over the years and all the security labels have ALWAYS been intact. I phoned Samsung Support and the gentleman I spoke to told me if I had bought a NEW phone the Samsung Security label should NOT be tampered with. There is a risk it could have been compromised in some way, or a used or returned phone or refurbished one. He advised me to RETURN it and insist on an unopened one or find another supplier. I then phoned Debenhams Plus, the man I spoke to told me they open the boxes for quality control purposes, WHAT!!! So Debenhams Plus have a person, whose job it is, is to open the phones boxes and check that Samsung have done their job correctly – I DON’T THINK SO – He said he would send me another but could not guarantee it would not be the same. A returns label was emailed to me and it was then he said it would take 3-5 working days for the parcel to get back to them then it will take another 2-3 days going through their depot before another one was sent out for their normal delivery, which initially I agreed to. However, after putting the phone down I thought, wait a minute WHY could they not treat my case with some urgency – I was in need of a phone and I could see this dragging on for nearly 2 weeks. I Phoned again and said I wanted to return it for a refund. This was no problem but I was then told the same thing regarding the time getting it back and then it could take 3-7 days before the refund to appear on my card. I am NOT very happy – I bought a NEW phone so I expected to receive a NEW phone – Everything was going well, I thought this company is really on the ball, I was impressed until I received a phone which had been opened and then to be passed off with a load of garbage plus to have to wait all that time to get my money back, my opinion changed - I made a formal compliant to Debenhams Plus and got NO REPLY - I then went to Debenhams Chief Executive and they did respond but said they were not responsible for this company but gave me store voucher as a gesture of good will !!!! I WILL NOT BE USING Debenhams Plus EVERY AGAIN.