Ordred a smeg double built in oven , hob and smeg buit in microwave total cost £1,500 . We were having a new kitchen fitted on 3rd jan 2019 so i arranged delivery from debenhams plus for 28th dec so all appliances would be here ready for installation all items remained packaged and stored in an empty room in our house. Unfortunatley our fitter was taken ill so this delayed the job . When we unpackaged the oven for the electrition to fit there was a large bulge in the back of the oven. I immeadiately rang debplus . They set up a case and would contact me through email. Over the next week i was asked to send photos of damage which i did several times despite them confirming they had recieved them initally 😡 They have refused to inspect , replace or refund as the timescale from delivery to reporting the damage was too long . Im now left with a cooker costing £685 thats too dangerous to fit as we cant see if internal components are damaged . I would avoid this company at all cost . I certaintly will never order from them again .