Awful aftercare customer service. I wish to make a complaint about your poor customer support. Today I’m trying to contact you over the phone . I have tried 3 times . Each time I’m waiting on the phone for 40 min and after all those waiting time the line cuts off. I wish I was buying this item from a better company . The item has a problem and you are not even available to help me over the phone . I contacted Hotpoint but they told me you need to help me . But you are so terrible at dealing with customer problem. I’m going to report that on Trustpilot. I strongly advise others to avoid buying items from you . My washing machine is faulty and your department even doesn’t bother to pick up the phone. It says you are open on Saturday, however I reckon your department is closed. That is disgusting. Ms Delos Reyes