The service at Decathlon was great! However it was the DHL service that really let the whole thing down. It took them four attempts to deliver my item, every time saying that the delivery was unsuccessful as the recipient was not at home which was just not the case. On the days of delivery my fiancee worked from home, so someone was there for the whole day. Finally we arranged with DHL to take it to Staples in Oxford where we could pick it up. The parcel arrived at our house that day. If an arrangement was made it should have been stuck to. The poor service of DHL reflects very badly on Decathlon